Applications Management Senior Specialist

Job title: Applications Management Senior Specialist

Tasks

Main tasks

• Software Development

• Engage in the planning and managing the development pipelines

• Design, develop, test new applications, and debug for fault-finding

• Develop scripts for automation and systems integration

• Design databases and regularly enhance database design for better performance

• Manage software rollouts in the market with the alignment of central teams

• Understand the existing locally developed applications and finds areas for enhancements and modifications.

• Building reliable integration layer between local and central applications and providing seamless ecosystem.

• Gather and discuss requirements with business and translate them into solutions and write operational documentation for technical authors and end users.

• Regular maintenance for systems by monitoring and correcting software defects.

• Support end users in the know-how and manage incidents in collaboration with other local and central teams.

• Check for new technologies and platforms to introduce new possibilities and enhancements.

• Update technical knowledge and skills through all possible channels and providing new ideas

• Document high level designs for solutions requirements.

• Communicate with business owners before, during and after the project’s completion to ensure business alignment.

• Work closely with other team members to achieve team goals

• Service Desk and IT support

• Provide first line support for user support incidents.

• Handling tickets, troubleshooting cause and prioritization based on the business impact.

• Communicate with central support teams for incidents resolution

• Regular follow-ups on incidents and request tickets.

• Administrate system and user authorization.

• Provide support in general IT infrastructure.

• Provide basic network support in relation to application layer and network layer.

• Ability to steer and support the discussions with business and service providers for the best outcome.

• Software infrastructure such as OS support and database administration.

• IT Security

• Follow secure coding guidelines.

• Manage user authorization and authentication according to authorization matrix.

• Follow guidelines and enhance the knowledge of the security architecture.

• Ensure security by design in all applications and enhance security measures in existing applications.

• Resolve security incidents and findings in application layer, data layer and all its supporting layers.

• Maintain and update governance documentation for local applications, including data handling procedures, user access management, and related controls to ensure compliance

Qualifications

• Training and qualification

• Bachelor’s degree in Computer Science or any similar degree

• Technical knowledge

• Extensive experience in .Net and MS SQL Server

• Experience with relational databases and database design

• Familiar with project management and agile methodologies

• Experience in dealing with cross-functional teams

• SAP experience is a plus

• Microsoft Power Platform experience is a plus

• Cloud computing and development lifecycle knowledge is a plus

• MS Power BI experience is a plus

• ServiceNow ticketing system experience is a plus

• Soft skills/individual competence

• High communication and presentation skills

• Problem solving and analysis specially in critical situations

• Breaking down and analysing issues into functional points

• Good command of English and Arabic languages

• Experience

• At least 2 years in the IT field fulfilling similar tasks and responsibilities.

Benefits

• ContactMercedes-Benz Logistics and Distribution Egypt LLC
• 90 South Road, Building Bureau 175, 5th Settlement11835 Cairo