About this role
About the Role Silvus is seeking an Applications Engineer I who will report to the Senior Applications Engineer on the Sales Engineering team. The successful individual will conduct a wide range of technical activities related to applications/solutions engineering and customer and sales support to drive product development and enable cutting-edge systems and technologies. This onsite role based in Copenhagen supports customers and internal teams with testing, integration, and solution design, with up to 25% travel. What You'll Do
- Design and test complete solutions that solve unique technical problems
- Define new products and features and perform product evaluations and field trials
- Provide comprehensive support to customers and the sales team through troubleshooting, system integration engineering, product recommendations, and technical analysis via phone, online, and in person
- Provide dedicated live support during standard European working hours to ensure seamless global coverage and assist the US team with off-hours escalations
- Work with internal Engineering teams to support requests via in-house or field testing and validation
- Test and harden existing features through firmware and hardware changes in realistic applications
- Support the Sales Engineering team by helping prepare for demonstrations, training, testing, or recreating bugs and issues seen in the field
- Create and maintain customer-facing documents and content including manuals, guides, videos, application notes, etc.
- Oversee and assist the RMA and Loaner teams by providing guidance, equipment recommendations, and vetting customer requests
- Travel up to 25% to provide in-person engineering support for demos, troubleshooting, system integration, and training
- Perform other related duties as required What We're Looking For
- Bachelor of Science degree in Electrical Engineering, Engineering Technology, or a related technical field
- Proficiency with RF/test equipment such as spectrum analyzers, multimeters, signal generators
- Ability to work independently, take initiative, multitask, and effectively interact with cross-functional teams and customers
- Strong verbal and written communication skills
- Excellent organizational skills and attention to detail
- Proficiency with PC office applications and mobile devices
- Willingness to travel and work at customer sites Nice to Have
- Proficiency with TCP/IP networking
- Experience with operating and testing IP radios/modems
- Knowledge of wireless communication systems, RF signal propagation, and digital communication technologies
- Experience with testing embedded radio communication systems
- Familiarity with Linux
- Proficiency with programming languages such as Python or C/C++ Compensation & Benefits Salary range and benefits are not disclosed in the posting.