Application Support & Training Specialist – HVAC/R

Job title: Application Support & Training Specialist – HVAC/R

About the Role Based in Brantford, ON, you will support internal and external customers through application engineering, technical support, and the delivery of impactful training programs. This role bridges technical expertise with customer engagement by ensuring Copeland products are applied effectively while advancing industry knowledge through training initiatives.

What You'll Do

• Provide best-in-class application support to OEMs, wholesalers, contractors, and end users. Provide detailed technical solutions for product application, performance, and troubleshooting. Investigate product application and quality issues, identify root causes, and recommend solutions. Perform and verify compressor inspections, controls, and equipment selections using Copeland tools. Make technical recommendations, challenge conventional thinking, and support business cases. Serve as an expert in compression technologies and Copeland products. Understand customer needs, identify & communicate opportunities.
• Deliver annual training calendar aligned with sales, marketing, and technical services objectives. Create and deliver comprehensive training programs, including multi full-day courses on product, integration, installation, and service training for internal and external audiences. Ensure training programs remain current, relevant, and measurable through customer feedback and engagement metrics. Support the Copeland Technical Specialist (CTS) program, including communication and development of graduates. Travel to customer sites, wholesalers, OEMs, and training facilities across Canada and the U.S. to both deliver training sessions and participate as a trainee in professional development programs. Understand customer needs, identify and communicate opportunities.

What We're Looking For

• Strong technical knowledge of refrigeration and air conditioning systems. Proficient in diagnosing and solving complex HVAC/R challenges.
• Proven ability to develop and deliver engaging technical training programs.
• Excellent communication skills in various settings (one-on-one, group, technical, and non-technical).
• Ability to anticipate customer needs and problem-solve effectively.
• Skilled in building strong internal and external networks.
• Commitment to customer experience and continuous improvement.
• Education & Experience: Required: High School Diploma; 3+ years of HVAC/R industry experience; experience supporting OEMs, wholesalers, contractors, and end users; Must be legally authorized to work in Canada and travel to the United States without employer sponsorship.

Nice to Have

• Certificate of Qualifications 313A (Commercial Refrigeration Mechanic) or currently enrolled in technical college and working toward 313A certification.
• Previous experience teaching or delivering technical training.
• Proficiency in Microsoft Office Suite.

Compensation & Benefits

• Flexible and competitive benefits plans including medical insurance, dental, and vision coverage; defined contribution pension plan; paid parental leave; vacation and holiday leave.
• Company investment in employee development and ongoing training.