Application Support - Trading Systems

Hong Kong, Hong Kong SAR, Hong Kong

About the Role

We are seeking an experienced EQD Key System Support Engineer to support and enhance our FO–MO (Front Office – Middle Office) ecosystem running on related in-house systems. This role involves ongoing production support, monitoring, issue troubleshooting, and implementing enhancements and improvements across the core trading engine and surrounding in-house components.

Key Responsibilities

• Provide 24x7 or defined shift support (as applicable) for the EQD Key System and associated in-house systems.

• Perform monitoring of application and system health; investigate and resolve incidents in production.

• Troubleshoot issues across:

• Calypso platform components

• In-house services interfacing

• Underlying OS/network/system behavior

• Implement enhancements and improvements for FO–MO workflows and downstream integrations.

• Support user base by investigating production issues impacting functional flows.

• Work closely with internal stakeholders to gather requirements and deliver improvements.

• Maintain operational documentation and support runbooks, escalation procedures, and knowledge base.

• Participate in root cause analysis (RCA) and prevent recurrence through corrective actions.

• Required Skills

• 1. Linux & Command Line

• Strong hands-on experience with Linux environments

• Proficiency using command line tools, process/network troubleshooting, logs, permissions, and file management

• Ability to understand system behavior and troubleshoot issues using Linux utilities

• 2. Scripting (Bash / Python)

• Practical experience with scripting for automation and troubleshooting

• Strong knowledge of Bash scripting; Python experience is a plus

• Ability to write/modify scripts for log parsing, operational tasks, job automation, and investigation support

• 3. SQL

• Solid understanding of SQL for data validation and troubleshooting

• Ability to write queries to investigate trade data, system states, message flows, or database inconsistencies

Required Skills

• Permissions
• Data
• Data Validation
• Support
• Database
• Escalation
• ROOT
• Root Cause Analysis
• Utilities
• Investigation
• Trading
• Analysis
• Corrective Actions
• Bash
• Validation
• Components
• Automation
• Linux
• Troubleshooting
• Documentation
• SQL
• Python
• Management