About this role
We are a world-leading smart mobility SaaS company with 2,800,000 subscribers across 23 countries and we are looking for a Customer Success Manager to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Job Description:
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Troubleshoot and resolve technical issues related to hardware, software, and networking
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Install and configure hardware and software applications
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Monitor and maintain Cartrack application and systems to ensure their smooth functioning
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Collaborate with Global teams to implement and maintain IT projects
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Document technical procedures, user manuals, and FAQs
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Provide technical support for any IT related matters or issue
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Train users on the use of Cartrack applications and hardware
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Continuously update technical knowledge and skills
Requirements
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Minimum Higher Nitec/Diploma/Bachelor in Computer/Electronic Engineering/Telecommunication/Automotive Engineering or related discipline
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Minimum of 3 years' experience
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Understanding of Telematics is a plus!
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Proficient in written and spoken English to handle customer queries
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Must have a pleasant personality with high levels of motivation and enthusiasm
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Ability to work independently and as part of a team
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Willingness to work outside regular business hours as required