About this role
We are looking for a proactive and detail-oriented Application Support (L1/L2) to join our IT Operations team.
The role is responsible for support the production environment across multiple systems, covering L2 support, monitoring, troubleshooting, integration support, testing, and coordination with internal/external teams.
You will be working closely with L3 support and development teams to resolve issues efficiently and maintain service quality.
Key Responsibilities
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Provide first-level support for application-related issues, , integration, data, and configuration issues. and service requests
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Monitor application performance and system health (alerts, logs, dashboards)
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Perform incident triage, analysis, and initial troubleshooting
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Escalate complex issues to L3 teams with proper documentation and logs
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Investigate issues using SQL queries, logs, and system monitoring tools
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Execute basic data validation and correction in databases when required
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Follow standard incident management and SLA processes
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Maintain proper documentation of issues, solutions, and known errors
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Participate in on call support or shift rotation if required
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Requirements
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Skills & Qualifications
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Bachelor’s degree in Computer Science, IT, or related field
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0–3 years of experience in Application Support / IT Support / Operations
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Basic knowledge of SQL (querying, joins, data validation)
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Basic understanding of system architecture and integration concepts
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Strong analytical and problem-solving skills
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Good communication skills (written and verbal) - English & Thai
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Ability to work under pressure and meet SLA timelines
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Shift-based working setup (depending on the work)
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Technical Skills
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Database: SQL (SELECT, JOIN, basic troubleshooting), Shellscript, Windows Server, and Integration support
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Monitoring/Logs: Basic log analysis (application/server logs)
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Others (optional but a plus):
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Ticketing tools (ServiceNow, Jira, etc.)
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Experience with Electronic Document Management / Electronic Document Processing systems.
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Experience supporting integrated enterprise applications.