Application Support Engineer

Global Product Operations team – An arm of Global Digital Products that provides application L2, L3, Infrastructure maintenance and deployment support.

Responsibilities

• Provide Level 2, Level 3 support for Java based Medical application. Troubleshoot and identify root causes.

• Working with cross functional team members to identify, document, investigate and resolve user issues/concerns.

• Collaboration with stakeholders including R&D, DevOps, third parties, Scrum & Delivery teams and Investigation teams.

• Well versed in ITIL process and maintain Lifecyle while resolution ticket.

• Form partnership with team and balance uneven workloads across team to meet SLA, deployments and projects milestones.

• Drive productivity with focus on automation and continuous improvement.

• Collaborate across global teams and partner with R&D to meet business goals.

• Document processes and monitoring application performance metrics.

• Establish root causes for application errors and help address the issues.

• Perform memory utilization analysis, thread analysis, transaction analysis.

• Skills & Qualifications

• Application Support engineer with medical industry exposure is desired, applicants with job history in other discipline are invited to apply with below requirements are meet.

• General:2 - 3+ Overall experience.

• Bachelor’s Degree required.

• Must demonstrate the ability to prioritize and organize work.

• Must be a self-motivator and team player.

• Passionate about continuous learning and keeping up with latest technologies.

• Experience in Application Support organization

• Tools & Technology:2-3 Years Relevant Technology Experience AWS Cloud/Liferay/MQ Series/Oracle RDBMS/Oracle GoldenGate/Dynatrace/Splunk.

• Hands-on experience working with Linux (Redhat, Centos, or Ubuntu) operating system.

• Hands-on experience in Java, J2EE, Spring framework, Hibernate, web services, and MVC Portals.

• Experience in Java based application support

• Well versed in SQL queries

• Reasonable Accommodation

• Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

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