Application Support Engineer - Night Shift

Application Support Engineer - Night Shift

Essential Duties

• Application Monitoring & Incident Support

· Monitor application health and performance using enterprise monitoring tools.

· Respond to and log incidents and service requests in the ticketing system.

· Perform basic incident triage and gather relevant logs and system information for troubleshooting.

· Escalate incidents to Senior Application Support Engineer or the Lead when necessary.

· Ensure accurate documentation and status updates for all assigned tickets.

• Application Support & Technical Assistance

· Assist in troubleshooting issues related to Java-based enterprise applications and integrations.

· Review application logs and system alerts to identify potential system issues.

· Support applications running on Linux environments and Oracle or other relational databases.

· Assist senior team members in diagnosing application errors and system performance issues.

· Participate in routine system health checks and monitoring activities.

• Release Support, Documentation & Learning

· Assist in validating application functionality during application releases, upgrades, and maintenance windows.

· Support documentation of troubleshooting procedures, operational steps, and knowledge base articles.

· Participate in team knowledge sharing and training activities.

· Follow established operational procedures and support continuous improvement initiatives.

Competencies

• Basic understanding of enterprise application support processes.
• Basic working knowledge of Java-based applications and web technologies.
• Basic knowledge of SQL and relational databases such as Oracle.
• Familiarity with Linux operating systems and application logs.
• Strong analytical and problem-solving skills.
• Good communication and collaboration skills when working with technical teams.
• Ability to follow defined processes and escalate issues appropriately.
• Willingness to learn modern technologies including AI-enabled and automation-driven platforms.

Qualifications

Education and Experience

· Bachelor’s Degree in Computer Science, Information Technology, or related field, or equivalent experience.

· 2 to 4 years of experience in application support, IT operations, or technical support roles.

· Basic understanding of enterprise applications, APIs, and system integrations.

· Exposure to Linux systems, application monitoring tools, or database environments preferred.

· Basic SQL knowledge with exposure to Oracle or other relational databases is preferred.

Certifications preferred:

· ITIL Foundation Certification (IT Service Management)

· Oracle SQL or Database Fundamentals certification

· AWS, Azure, or Google Cloud Fundamentals certification

· Entry-level DevOps or monitoring certifications

· AI or machine learning fundamentals certification (optional)

An Equal Opportunity Employer All employment decisions are made without regard to unlawful considerations of race, sex, religion, national origin, age, disability, or any other legally protected status. Reasonable accommodations are available upon request.

Disclaimer: This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time. Other duties may also apply. Nothing in this job description changes the at-will employment relationship existing between the Company and its employees.

About Us

Working at GIA

With a reach that spans the globe — GIA is a nonprofit institute dedicated to ensuring the public trust in gems and jewelry through cutting edge gemological research and rigorous education programs. We have shaped the gem industry, protected millions of consumers and taught generations of jewelers and gemologists all over the world since 1931.

Comprising over 3,000 employees in 13 countries, GIA is a place of diversity, innovation, creativity and engagement. Whether you are passionate about science, history, design, education, IT or a corporate career, GIA has a place for you. Join one of the world’s most colorful and brilliant industries with an organization that serves the public good by bringing knowledge and objectivity to gems and jewelry.

What GIA Does

• Research that deepens the world’s understanding of gems and jewelry manufacturing and shares these findings with academia, the industry, and the gem-buying public

• Education that builds careers and enhances the knowledge and integrity of the gem and jewelry industry

• Standard setting that protects those who buy gems by ensuring the qualities of gems and jewelry are objectively and consistently described

• Laboratory services that provide an unbiased and scientific assessment of gem quality

Employee Benefits

GIA offers competitive salaries and exceptional benefits as well as training opportunities to employees all over the globe.

An Equal Opportunity Employer

All employment decisions are made without regard to unlawful considerations of race, sex, religion, national origin, age, disability, or any other legally protected status. Reasonable accommodations are available upon request.

Crime Statistics (For U.S. Only)

In accordance with the Jeanne Clery Act, GIA's current annual crime statistics are available at: Clery Report: Annual Disclosure of Campus Security Policies and Crime Statistics

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