About this role
About the Team
This team provides second-level user support across a global environment. The Application Support Engineer primarily offers support to Swiss Re's Corporate Solutions business users, with a specific focus on North America, while also contributing to the overall support of a worldwide user community. The core responsibility of this team is to deliver exceptional service to internal customers by proactively monitoring and managing applications across all regions. This includes maximizing application availability, notifying internal customers of outages, escalating service-impacting issues when necessary, and restoring service as efficiently as possible—either independently or by involving the appropriate teams.
Team members can develop deep functional expertise in the end-to-end processes and system landscape typical of a commercial insurance organization. As applications transition from the Development Teams, there is a chance to learn from the ground up. Over the years, the team has gradually integrated new applications, resulting in a dynamic application landscape and an evolving support function.
The team operates in a highly collaborative, globally distributed environment. Individuals in this role report directly to the designated Regional Lead.
About the Role
Provide support through Incident Management. This involves identifying, analyzing, and resolving