Application Support Engineer II
About this role
About the Team
This team provides second-level user support across a global environment. The Application Support Engineer primarily offers support to Swiss Re's Corporate Solutions business users, with a specific focus on North America, while also contributing to the overall support of a worldwide user community. The core responsibility of this team is to deliver exceptional service to internal customers by proactively monitoring and managing applications across all regions. This includes maximizing application availability, notifying internal customers of outages, escalating service-impacting issues when necessary, and restoring service as efficiently as possible—either independently or by involving the appropriate teams.
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