About this role
About the Role This role provides application support for the production systems used in trading, post-trade and PnL software. You will work as part of a Global team using a follow-the-sun model and participate in the release process to ensure quality software delivery and platform readiness from pre-trading through post-trade. What You'll Do
- Manage trading and risk platform readiness: pre-trading through post-trade and reconciliation systems.
- Monitor and support end-to-end transaction flow across the trading platform.
- Identify, analyze, and correct alerts & issues and/or escalate to minimize trade flow impact and preempt outages.
- Incident management: communicate incidents and outages to key business stakeholders and portfolio managers.
- Create PM reports following established procedures to identify and track tasks to mitigate future occurrence.
- Problem tracking: identify and steer problematic issues through to resolution.
- Regularly communicate with Investment management, Portfolio managers, Operations, Development, Compliance and Infrastructure teams.
- Support scheduled changes with Dev teams.
- Oversee automated processes, scheduling, alerting and regular reporting.
- Manage users' requests/queries: track requests, review approvals, updates, resolution through to closure, etc.
- Identify inefficiencies such as repetitive activities and drive continuous improvements via automation and collaboration with internal development teams. What We're Looking For
- At least 5+ years of application support experience.
- Comfortable with Client/server architecture, Linux OS, AWS and knowledge of Kafka messaging / Docker containerization.
- Proficiency with Bash; a scripting language such as Python or Perl would be beneficial.
- Detailed practical knowledge of FIX protocol.
- Experience using relational databases (e.g., MySQL, MS SQL).
- Good knowledge of trade flow, asset classes and trade life cycle.
- Understand fundamental concepts with regard to PnL calculation and data inputs that affect risk views.
- Highly organized, detail-oriented, control oriented, and a take-charge attitude.
- Strong verbal/written communication skills to support daily interaction with brokers, exchanges, senior management and portfolio managers.
- Ability to articulate complex issues into a high-level summary for senior management.
- Self-motivated with ownership and accountability mindset; able to prioritize in a multi-tasking environment.
- Experience with the Atlassian stack (JIRA, Confluence, Service Desk) would be useful. Nice to Have
- Scripting in Python or JavaScript, etc.