About this role
Application Support Analyst
Key responsibilities
-
Monitor Production Systems: Continuously monitor the health and performance of production applications using monitoring tools and dashboards.
-
Incident Management: Respond to and resolve application incidents, ensuring minimal impact on business operations. Document incidents and their resolutions.
-
Root Cause Analysis: Conduct root cause analysis for recurring issues and implement corrective actions to prevent future occurrences.
-
Collaboration: Work closely with development, QA, and operations teams to identify and resolve application issues.
-
Performance Tuning: Analyze application performance and implement tuning measures to optimize system performance.
-
Deployment Support: Assist in the deployment of new releases and patches, ensuring minimal disruption to production services.
-
Documentation: Maintain comprehensive documentation of application support procedures, incident resolutions, and system configurations.
-
User Support: Provide support to end-users and stakeholders, addressing their queries and issues related to production applications.
-
Continuous Improvement: Identify opportunities for process improvements and automation to enhance the efficiency and reliability of application support.
-
Skillset (Must have)
-
CAT-1 cleared/eligible candidate is required for this role.
-
Possess a degree in Computer Science, Information Technology, or a related field.
-
At least 5 years of hands-on experience in application support or development in Python, SQL, Unix, Java, AWS, Datadog, CICD Pipelines, and Git.
-
Excellent written and verbal communication skills.
-
Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.