About this role
Section: About the Role AIBT is seeking an Application Support Analyst to troubleshoot and maintain business applications, resolve technical issues, and ensure smooth system operations.
Section: Key Responsibilities
- Provide first- and second-level application support.
- Diagnose and resolve application errors and performance issues.
- Monitor systems and manage support tickets in line with SLAs.
- Support application installations, upgrades, testing, and deployments.
- Perform basic SQL queries and database checks.
- Manage user access and document incidents and resolutions.
- Train users and recommend improvements to application performance.
- Ensure compliance with IT policies and security standards.
Section: Requirements
- Bachelor’s degree or HND in Computer Science, IT, Software Engineering, or a related field.
- 2–4 years of relevant application or IT support experience.
- Knowledge of SQL, database troubleshooting, and ticketing systems such as Jira or ServiceNow.
- Understanding of incident management, Windows, Microsoft 365, and enterprise applications.
- Strong analytical, communication, troubleshooting, and customer service skills.
- ITIL, Microsoft, or CompTIA certifications are an advantage.