About this role
Application Specialist
locations
Taipei
time type
Full time
posted on
Posted Today
job requisition id
R41300
The Application Specialist will be responsible for offering Separation Technology product expertise, application knowledge and technical support along each step of customer's process and for bringing the products' technical expertise and market knowledge to the sales team. The main missions are to ensure successful design, validation and implementation of Separation Technology products, by supporting sales for product design, product positioning and demonstration, and supporting customers for application development work, initial startups and training.
Main Responsibilities & Tasks:
- Support the sales organization on existing Separation Technology products through product presentations, demonstrations and application studies, and on new products in close collaboration with product management through beta sites testing and demonstrations
- Be responsible for the assigned product line to support sales target achievement in the defined territory
- Support sales in the customer process and URS analysis, and generate application trials to help designing optimized products in line with the application requirements
- Provide technical support proactively, answer inquiries and resolve implementation problems in the field for customers
- Support quality department in the quality complaint process by troubleshooting and analyzing customers processes for better investigation and resolution
- Collect, compile, verify and analyze data on the assigned product line performance and customer feedback to identify product features that need to be changed to meet customer needs
- Report on competitive' product landscape and feedback information to the application specialist management and products management
- Provide basic product training to internal sales and dealers, and running external customer workshops and seminars
- Conduct trials and demos to achieve intended results and create trial reports to product management and sales teams
- Collaborate with interfaces to define the scope and acceptance criteria of trials and build professional trial reports
Qualification & Skills:
- Academic degree in biological engineering, biotechnology or other life sciences related field
- Familiarity with life science application experiment technology, and a good understanding of hot research topics is a plus
- Proven experience in a similar position and industry is advantageous
- Familiar with related products, laboratory processes and equipment
- Strong learning ability, and expert knowledge base in this area
- Ability to effectively interface with product / project / division management
- Excellent communication and presentations