Application Analyst II – Collaboration & Productivity Tools Team

About the Role The Application Analyst II handles more complex application issues and participates in project implementations and upgrades. They analyze business requirements, design solutions, and ensure changes align with organizational objectives, serving as a key resource for IT and business teams within the Collaboration & Productivity Tools (CPT) portfolio at Dana-Farber. This role sits on the CPT team within IS Strategic Planning & Performance (SPP) and reports to the Senior Manager, Digital Consulting Services. The position is located in Boston with potential remote/hybrid work arrangements and is funded through September 2028, with potential for extension. What You'll Do

• Application Lifecycle Management: Owns complex application features or modules end-to-end (design → build → test → deploy → support). Leads configuration, customization, and enhancement efforts. Designs and validates integrations and data flows in coordination with engineering and infrastructure teams.
• Business Analysis & Solution Design: Leads translation of business requirements into detailed functional specifications. Analyzes business needs and designs digital solutions at the team, department, and enterprise levels. Recommends process and workflow improvements to enhance efficiency and data quality.
• Testing & Quality Assurance: Develops and executes comprehensive test plans to ensure software reliability. Oversees testing cycles and validates production readiness, considering downstream, upstream, and cross-functional dependencies to minimize risk and maintain stable operational flows.
• Operational Support & Incident Management: Resolves complex application issues and manages multiple initiatives concurrently. Leads major incident response and problem management efforts. Implements preventive fixes to reduce recurring issues.
• Training, Documentation & Knowledge Management: Designs training programs and advanced end-user documentation. Serves as a subject matter resource for users and support teams.
• Collaboration & Vendor Partnership: Delivers high-quality, customer-focused support. Collaborates closely with vendors, developers, and cross-functional teams. Coordinates releases and supports adoption of new functionality.
• Leadership & Mentorship: Mentors junior analysts. Defines support standards and best practices.
• Knowledge, Skills and Abilities: Knowledge of developing, configuring, supporting, or operating collaboration platforms, low-code tools, and productivity technologies. What We're Looking For
• Strong experience with collaboration platforms, low-code tools, system administration, and productivity technologies such as Quickbase, Smartsheet, Dropbox, SurveyMonkey, Panopto, LinkedIn Learning, and Microsoft 365 applications including SharePoint, Teams, Forms, and Power Apps.
• Ability to translate business requirements into functional specifications and design scalable digital solutions.
• Excellent problem-solving, communication, and stakeholder management skills. Nice to Have
• Experience in Dana-Farber's environment or healthcare organizations; familiarity with ServiceNow, and IT service management practices. Compensation & Benefits
• Salary range: $90,900 - $101,800 per year.
• Position funded through September 2028, with potential for extension.
• Located in Boston, MA with remote/hybrid work options as appropriate.