AppleCare Supply Chain Controller

Core Group AppleCare Supply Chain Controller

The Core Group is looking for a detail-oriented and proactive AppleCare Supply Chain Controller to support the day-to-day supply chain operations for AppleCare. This role is responsible for coordinating inbound shipments, managing stock orders and replenishment, maintaining accurate inventory records, and ensuring timely reporting and query resolution.

The successful candidate will play an important role in maintaining an efficient flow of goods and information between Apple, service centres, Apple Authorised Service Providers (ASPs), logistics partners and internal stakeholders. Accuracy, process discipline, strong communication skills and the ability to resolve queries efficiently will be essential to success in this role.

Key responsibilities

Inbound logistics and shipment processing

• Coordinate inbound shipment processing, including creating Logistics Control Transactions (LCTs), processing Goods Received Vouchers (GRVs) and ensuring stock allocations are communicated promptly.

• Verify shipment documentation, quantities, values and other relevant details to ensure accurate system processing.

• Provide commercial invoice documentation to logistics partners for applicable shipments within the required timeframes.

• Maintain and update shipment trackers daily, ensuring shipment information is accurate and up to date.

• Monitor shipment progress and ensure all required documentation is processed timeously.

Stock ordering and replenishment

• Process non-replenishment orders for standard and PLG product lines for service centres and Apple Authorised Service Providers in line with the agreed ordering schedule.

• Process PLG batch orders within the required turnaround times.

• Manage stock orders for ASPs, iStore and service centres, including Apple TSL orders, tools and consumables.

• Capture and manage requisitions across GSX and Syspro, ensuring that order information, quantities and pricing are aligned across both systems.

• Track order progress through GSX and FileMaker, identify potential delays and proactively escalate orders at risk of missing lead times.

• Verify order quantities, pricing structures and account details against approved documentation before submission.

Inventory management and reporting

• Generate new spare part numbers in Syspro and FileMaker, ensuring accurate descriptions, pricing and system information.

• Compile, validate and upload weekly Apple TSL In-Transit and On-Order reports to Apple's Partner Connect portal.

• Reconcile internal records against reporting data and investigate discrepancies before submission.

• Maintain accurate inventory and order information to support effective stock management, planning and operational decision-making.

Service support and stakeholder relationships

• Respond to queries relating to stock availability, shipment status, customs duties, claims and other supply chain matters.

• Acknowledge and resolve queries within agreed service levels, escalating complex or unresolved matters to the Supply Chain Supervisor where necessary.

• Process claims within the required timeframes and proactively follow up on outstanding items.

• Maintain clear records of queries, claims, resolutions and escalations to support tracking and reporting.

• Build and maintain professional working relationships with Apple, DSV, freight agents, service centres, ASPs and internal stakeholders.

• Monitor partner service levels and promptly escalate recurring service failures or relationship concerns.

Performance management and company values

• Maintain an up-to-date Key Performance Area (KPA) document and participate actively in monthly performance scorecard discussions.

• Monitor individual performance objectives, identify potential challenges and communicate progress to the Supply Chain Supervisor.

• Demonstrate Core Group's values of Customer Focus, Passion, Innovation, Get Things Done, Teamwork, Embrace Differences and Integrity.

• Contribute to a collaborative, accountable and solutions-focused team environment.

Minimum requirements

• Matric certificate.

• Practical experience in a sales, administration or operational support role.

• Strong Microsoft Excel skills.

• Experience working with multiple currencies.

Advantageous experience

• A diploma or degree in Supply Chain Management, Logistics, Business Administration or a related field.

• Experience in supply chain operations, logistics, inventory management or order processing.

• Familiarity with import and export processes, freight documentation and customs requirements.

• Experience working with ERP systems, preferably Syspro.

• Exposure to Apple GSX, FileMaker or similar inventory and order management systems.

Key competencies

• Attention to detail: Maintains accurate records and ensures transactions, pricing, quantities and documentation are correct.

• Systems proficiency: Able to work confidently across multiple systems and maintain consistency between platforms.

• Planning and organisation: Manages competing priorities, deadlines and recurring operational tasks effectively.

• Problem-solving: Investigates discrepancies, resolves queries and identifies practical solutions.

• Communication: Communicates clearly and professionally with internal and external stakeholders.

• Teamwork: Works collaboratively with colleagues and supply chain partners to achieve shared objectives.

• Process discipline: Follows established procedures consistently and accurately.

• Accountability and reliability: Takes ownership of tasks, follows through on commitments and proactively manages outstanding items.

• Customer focus: Understands the importance of timely, accurate service to internal and external customers.

• Performance objectives are achieved while consistently demonstrating Core Group's values.