AppFolio & Realm-X Operations Specialist

AppFolio & Realm-X Operations Specialist

Hello Management | Remote | Full-Time Contract | International Candidates Welcome

ABOUT HELLO MANAGEMENT

Hello Management is a property management company specializing in multifamily and build-to-rent communities in Colorado.

We're expanding our Technology Department and looking for an experienced AppFolio specialist to help optimize our property management operations, implement supported platform automation, improve workflows, and support operational efficiency across departments.

Our technology strategy focuses on making better use of existing platforms, reducing repetitive work, improving data accuracy, and introducing practical automation with appropriate testing and oversight.

ABOUT THE ROLE

We're seeking a hands-on AppFolio & Realm-X Operations Specialist to configure, troubleshoot, test, document, and improve operational workflows within AppFolio.

You'll work directly with our Technology Manager and collaborate with Leasing, Resident Management, Accounting, Maintenance, and other operational teams.

Our current priorities include optimizing AppFolio Plus, evaluating AppFolio Max capabilities, improving leasing and resident workflows, and implementing supported Realm-X functionality.

This is a platform implementation and operational optimization position, not a traditional property manager, general virtual assistant, or software developer role.

We're looking for a reliable individual professional interested in a long-term engagement who can become part of our internal Technology Department.

KEY RESPONSIBILITIES

• AppFolio Configuration & Optimization

• Review, configure, troubleshoot, and optimize AppFolio workflows and platform settings.

• Identify repetitive tasks and opportunities to improve operational efficiency.

• Evaluate existing configurations and recommend practical improvements using supported native functionality.

• Improve workflows across leasing, rental applications, renewals, delinquency, resident communications, maintenance, reporting, and other operations.

• Support evaluation of AppFolio Plus, AppFolio Max, and available advanced capabilities.

• Coordinate with operational stakeholders before implementing sensitive configuration changes.

• Realm-X & Workflow Automation

• Design, configure, test, and maintain supported native Realm-X Flows and automated workflows.

• Translate operational requirements into clear automation logic involving triggers, conditions, actions, waits, approvals, and exception handling.

• Evaluate and support Realm-X Assistant and available Leasing and Maintenance Performer features, where enabled and supported.

• Investigate workflow failures, unexpected automation behavior, and configuration limitations.

• Identify opportunities to reduce manual work without introducing unnecessary complexity.

• Coordinate with developers on approved integrations when native AppFolio functionality is insufficient.

• Ensure automations follow appropriate permissions, controls, and vendor-supported functionality.

• Testing, Documentation & Collaboration

• Test new configurations and workflows before production rollout.

• Validate expected behavior across different scenarios and operational exceptions.

• Document configurations, testing results, procedures, SOPs, and implementation outcomes.

• Coordinate with Leasing, Resident Management, Accounting, Maintenance, and the Technology Manager.

• Support team training and adoption of improved workflows.

• Track assignments, progress, and deliverables in our project management system.

• Participate in weekly planning and review meetings.

• Communicate blockers, dependencies, and implementation risks proactively.

• Follow established security, access-control, confidentiality, and change-management procedures.

• REQUIRED QUALIFICATIONS

• Several years of hands-on AppFolio experience within property management operations.

• Practical experience configuring, troubleshooting, testing, and maintaining AppFolio workflows.

• Strong understanding of property management processes, including leasing, resident operations, and operational reporting.

• Ability to translate business requirements into working system configurations.

• Experience identifying and resolving workflow issues, configuration errors, and operational exceptions.

• Strong problem-solving skills, organization, documentation, and attention to detail.

• Understanding of user permissions, sensitive data, testing, and approval requirements.

• Ability to work independently while collaborating with technical and operational teams.

• Strong professional written English and spoken proficiency in English or Spanish.

• Availability for approximately 40 hours per week with agreed U.S. Mountain Time collaboration overlap.

• A college degree is welcome but not required. Demonstrated hands-on experience and successful implementations are more important.

• PREFERRED EXPERIENCE

• Direct experience implementing and maintaining native Realm-X Flows.

• Familiarity with Realm-X Assistant, Leasing Performer, or Maintenance Performer.

• Experience with AppFolio Plus or Max.

• Property management workflow automation involving renewals, delinquency, applications, unit turns, maintenance, and resident communications.

• Familiarity with listing syndication, tour scheduling, and leasing workflows.

• Experience with operational reporting, automation testing, and process optimization.

• Experience preparing training materials and measuring the results of process improvements.

• Ability to distinguish native AppFolio functionality from external automation tools and custom integrations.

• You do not need hands-on experience with every Realm-X feature. We're especially interested in candidates with substantial AppFolio configuration experience, a strong understanding of operational workflows, and the ability to learn new capabilities.

• HOW WE WORK

• Our Technology Department operates through practical Agile/Scrumban planning, a shared task board, defined priorities, documentation, testing, and QA.

• You'll work directly with our Technology Manager while collaborating with the departments that use the workflows being improved.

• We value proactive problem-solving, reliable implementation, clear communication, and measurable operational improvements.

• This is a long-term, full-time remote contractor opportunity with flexible working hours and agreed overlap with U.S. Mountain Time business hours.

About the company

hello management More jobs Multifamily Property Management in Denver & Colorado’s Front Range11-50 Employees

Denver

11-50

Real Estate

Learn more about hello management

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