About this role
Company Description
As part of our growth plans, Debt Recovery Plus are looking are looking to strengthen the Appeals Handling team. We are part of the Bristow & Sutor Group – employing over 500 people, in debt recovery, throughout the UK.
We are now looking for Administration Assistants to join our busy appeals team. This role will be a Hybrid role based out of our Denton office in Manchester.
Position
Key elements of the role will include:
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The role will involve working within our Appeals Team responding to written appeals for private parking charge notices.
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Analysing case by case data and collating the relevant written response
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You may also be required to operate a customer service phone line to provide advice on how to appeal
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Able to prioritise tasks, work on own initiative and manage a busy workload
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Required to perform to KPI’s
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Good written communication skills
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Accuracy and attention to detail
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Computer experience is required
Requirements
To be successful, you don’t have to have previous experience, however you do need to demonstrate:
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Great written and verbal communication skills
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Self-motivation and an ability to manage your own workload
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Problem solving and decision-making abilities
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Accuracy and strong attention to detail
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The ability to work quickly and accurately
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Sound IT skills – using Outlook, Excel and Word
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Other information
Benefits
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Pension scheme
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Monthly incentives
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29 days holiday (including bank holidays)
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Ongoing training
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Free On-Site Parking
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Company Life Assurance Plan
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Refreshments
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Smart Casual Dress Code
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The position offers a starting salary of £24,785pa
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Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it is part of.
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The successful applicant would be required to undertake a DBS and CCJ check before an offer of employment is made.