About this role
App-Based Hospitality Manager
Overview
We are seeking an experienced and results-driven App-Based Hospitality Manager to oversee the daily operations, performance, and guest experience of hospitality units listed on short-term rental and hospitality platforms.
Responsibilities
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Operations Management
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Oversee the day-to-day operations of hospitality properties and serviced apartments.
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Ensure all properties meet cleanliness, maintenance, and quality standards.
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Coordinate housekeeping, maintenance, and security teams.
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Conduct regular property inspections and implement corrective actions where necessary.
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Manage inventory, supplies, and operational budgets.
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Platform & Booking Management
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Manage listings on platforms such as Airbnb, Bookingcom, Expedia, VRBO, and other hospitality applications.
Key Performance Indicators (KPIs):
- Occupancy Rate
- Revenue Growth
- Guest Satisfaction Score
- Response Time to Guest Inquiries
- Online Review Ratings
- Property Maintenance Compliance
- Booking Conversion Rate