APAC Customer Support Agent

APAC Customer Support Agent

Help reshape how the world hires. We're a fast-growing SaaS organization with real ownership, a strong product culture, and a mission that makes recruitment more human.

Apply for this job

Join us to shape the future!

Teamtailor is a global Employer Branding and ATS SaaS platform used by over 13,000 companies, 250,000 users, and available in 90 countries worldwide. 🌍

Working at Teamtailor means being part of a dynamic, fast-paced tech company that values impact and responsibility. Our workplace fosters an environment where everyone can contribute meaningfully to the growth of the company. 🎉🥳

Building a diverse team with a wide range of experiences, skills, and backgrounds has always been central to Teamtailor’s mission, and it remains a strength today. We welcome all individuals who share our vision and are committed to contributing to our collective success. Join us in helping companies and people communicate in more meaningful ways to make life-changing decisions together.👫

We’re expanding our Customer Support presence in Oceania and looking for someone who’s ready to take ownership and make sure our customers in the region get the world-class support we’re known for. If you love solving problems, connecting with people, and shaping something new, this is your chance to make a region your own and grow your career with one of the most exciting and growing companies in HR tech. 💡

About the Role

You’ll be part of the Customer Support team that is the go-to point of contacts for our Australian customers, helping them get the most out of Teamtailor and ensuring they always leave with a smile. You’ll troubleshoot, guide, and support users across live chat, email, and the occasional outbound call. You’ll also collaborate closely with our global Support, Product, and Tech teams to make sure customer voices from Australia are heard loud and clear. This is an opportunity to build and grow something meaningful, with the backing of an experienced, supportive global team. 🧩

Key Responsibilities

• 💬 Provide fast, friendly chat and email support (chat is our main source, and we work with Intercom)

• 🧠 Troubleshoot issues and work with our Tech and Product teams to resolve them

• 📢 Share customer insights and feedback from the Australian region

• 🐛 Identify and report bugs, keeping customers informed along the way

• 📚 Create helpful guides and self-service content

• 🤝 Build strong relationships across time zones, both internally and externally

We are looking for someone who is:

• 💡 Has a solid background in customer support (bonus points for SaaS experience)

• 🌏 Thrives on ownership and wants to shape a growing region

• 🔍 Analytical, curious, and confident navigating technical tools

• 🧠 Excellent communicator, comfortable working remotely and cross-functionally

• ❤️ Passionate about helping people and creating great customer experiences

What we offer

🏖 25 days of paid vacation

🧘‍♀️ A healthy work-life balance

📚 Plenty of growth opportunities (leadership, specialization, or both!)

💻 A full starter kit, MacBook, iPhone & Teamtailor swag

🎉 A supportive, global team that’s got your back every step of the way

✈️ Our annual 4-day company trip to a secret European destination, all paid for by Teamtailor.

🌟 If this sounds like you, you know what to do. 😉 🌈

Department

Customer Support

Role

Customer Support Agent

Location

Sydney

Remote status

Hybrid

Salary

AUD5,100 - AUD6,500/month

Curious to know what it’s really like?

Mattias

Emelie

Emelie

Kholod

Mattias

Mattias

Mattias

Mattias

Mattias

Gabrielle

Chris

Baptiste

Katherine

Amanda

Teamtailor

Nahom

Maele

Nahom

Matthieu

Maele

Load more stories

Contact

Elin Andersson

Graduate Talent Associate – Human Resources

Colleagues

Spencer Cantu

CS Manager - Americas & APAC🇨🇴🇦🇺🇺🇸

Karolina Forero

Customer Support Agent

Alejandra Cruz Fuentes

Customer support agent

Jose Luis Bacca Acero

Customer Support Agent

Nicolas Barbarán Lopez

CSS

Laura Fernanda Correal Briceño

Customer Support Agent

Current job openings

Customer Support Agent - Dutch/English Speaking

Customer Support

· Stockholm · Hybrid More jobs Sydney About Teamtailor

Teamtailor is a tech company specialized in hiring.

We believe the right hire can change everything, and that giving hiring people the right technology is one of the most powerful ways to make that happen.

Used by more than 13,000 companies around the world, Teamtailor helps hiring teams attract, engage and hire the right people while taking more of the work around hiring off their plate – making every hire count.

Founded in

2013

Co-workers

500+

Apply for this job

Customer Support

· Sydney · Hybrid

APAC Customer Support Agent

Help reshape how the world hires. We're a fast-growing SaaS organization with real ownership, a strong product culture, and a mission that makes recruitment more human.

Loading application form

Close modal

Already working at Teamtailor?

Let’s recruit together and find your next colleague.

Log in

Applicant tracking system

by Teamtailor