Annuity Service Supervisor

Mutual Of Omaha

We are seeking a customer-focused Annuity Service Supervisor to lead and develop a high-performing Policyowner Services team. This role oversees daily operations, including planning, staffing, and directing activities to ensure efficiency, quality service, and achievement of business objectives. The supervisor fosters an engaged, fair, and equitable work environment, provides coaching and development to frontline associates, and ensures operational results align with company policies, procedures, regulatory guidelines, and applicable laws.

WHAT WE CAN OFFER YOU:

• Estimated Salary: $70,000 - $95,000, plus annual bonus opportunity.
• 401(k) plan with a 2% company contribution and 6% company match.
• Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU'LL DO

• Lead and Develop the Team: Coach associates, manage performance, establish clear expectations, and promote accountability for individual and team results.
• Oversee Service Operations: Manage staffing, inventory, productivity, quality, and service levels while exercising sound judgment in high-risk transactions, escalations, and suspected fraud.
• Drive Operational Excellence and Growth: Identify process improvements, address root causes, reduce rework, and align service priorities with 8x8 growth initiatives and evolving business needs.
• Lead Strategic Projects and AI Enablement: Represent Health & Annuity Service in cross-functional initiatives, support AI and IVR development and testing, coordinate associate participation, and communicate results and recommendations.
• Support Annuity Transformation: Contribute to process and system requirements, coordinate testing and operational readiness, and lead the team through implementation and adoption of new processes and technologies.

WHAT YOU'LL BRING:

• Demonstrated leadership, communication, analytical, decision-making, and interpersonal skills, with the ability to influence others, collaborate effectively, and independently drive results.
• Planning and Execution: Ability to prioritize, organize, and manage multiple projects and activities in a fast-paced, dynamic environment.
• Exercises sound independent judgment, navigates ambiguity, demonstrates resilience, and identifies innovative solutions beyond traditional processes and practices.
• Strong insurance industry experience with knowledge of company products, distribution channels, business processes, risk management, internal controls, and applicable federal and state regulations.
• Understands corporate policies, philosophies, and objectives and ensures compliance while effectively navigating multiple computer systems, policy administration platforms, web-based tools, and Microsoft applications.
• You promote a collaborative culture, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Able to work at our office located in Omaha, Nebraska, in a hybrid environment.

PREFERRED:

• Annuity policy and product knowledge

• We value unique experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!