About this role
About the Role The Ancillary Revenue Manager at Citizens Live at The Wylie will lead the team responsible for generating VIP Club upgrades, coat check, premier parking, fast lane, future ticket sales and other upsell revenue before and during shows. This role focuses on delivering innovative ancillary revenue programs, staffing coordination, and data-informed decision making to maximize revenue and guest experience.
What You'll Do
- Schedule, oversee, and assist night of show upsell and coat check staff.
- Communicate with and facilitate sales to clients via SevenRooms platform ahead of show days.
- Oversee sale and inventory of venue-brand merchandise.
- Communicate with the venue’s core team about staffing, upsell availability, and overall execution of upsell programs during the show.
- Coordinate with the box office manager to manage upsell inventory and troubleshoot any issues that arise with guests, upsell availability, or equipment.
- Provide suggestions to venue leadership based on feedback from team and guests. Suggestions may include topics such as pricing strategies, best practices and team execution for both presales and day of show.
- Provide feedback around finding new, creative revenue streams for the venue based on day of show experiences and trends.
- Secure and reconcile day of show ancillary sales.
- Handle payroll and tip input for upsell staff.
- Other duties as assigned.
What We're Looking For
- Understanding and utility of Chexology, SevenRooms, Square, and Arctics platforms.
- Strong business acumen with ability to bundle products to maximize revenue and innovate in ancillary sales.
- Organized, data-driven, and detail oriented; love digging into concert metrics.
- Ability to communicate and collaborate with venue leadership, box office, and operations teams.
Nice to Have
- Local to the Greater Hill District / Pittsburgh area or willingness to participate in local hiring events.
- Experience with pricing strategies, upsell program design, and revenue growth.
- Familiarity with Chexology, SevenRooms, Square, Arctics (already mentioned) and proven track record in venue-related upsell.
Compensation & Benefits
- Not specified.