Analyste Data – Etudes Clients Air France KLM F/H

Job title: Analyste Data – Etudes Clients Air France KLM F/H

About the Role Analyst Data – Customer Insights at Air France KLM Group, joining the Customer & Market Insight (CMI) team to transform customer data into actionable insights that guide strategic decisions and enhance the experience across Air France, KLM and Transavia.

What You'll Do

• Collaborate with internal clients (marketing, customer experience, operations) to understand their challenges and scope analytic solutions.
• Collect, structure and analyze data (customer satisfaction, operations, ticketing) to identify key insights on behaviors, expectations and drivers of satisfaction.
• Design statistical and economic models (drivers of satisfaction, impact on repurchase) and develop predictive models to anticipate trends and customer behavior.
• Create dashboards and visualizations to communicate insights clearly and concisely; translate complex analyses into actionable recommendations.
• Work at the intersection of business, analytics and innovation on strategic projects in an international environment; closely partner with business teams to drive data-driven decisions.

What We're Looking For

• Higher education in Engineering school or Master 2 in data, statistics or economics.
• 3-5 years of experience in data analysis.
• Experience in predictive modeling is a plus.
• Proficiency in at least one analytic language: Python, R, SQL or SAS.
• Strong knowledge of databases and data management; solid statistics and modeling skills.
• Experience with data visualization tools such as Business Objects or Spotfire.
• Knowledge of Qualtrics is appreciated.
• Strong interest in customer data and user experience; excellent analytical and synthesis abilities; strong business sense.
• Rigour, organizational skills and autonomy; good interpersonal skills and ability to explain complex topics simply.
• English level C1.

Nice to Have

• Qualtrics knowledge appreciated.

Compensation & Benefits

• Salary: 45 000 - 55 000 € gross fixed annual salary depending on profile.
• Individual variable bonus up to 4.5% of annual fixed salary.
• Profit sharing and participation depending on company results.
• Transit reimbursement for urban transport or mileage allowances; access to company restaurants.
• Flexible work arrangement with the possibility of teleworking depending on team organization.
• 25 paid leave days plus 3 additional days for a full year; leave can be taken from the first year.
• RTT/CJT rest days which may trigger additional days off.
• Access to social and cultural activities of the Social and Economic Committee.
• Air France corporate mutual insurance (Mutuelle).
• Options to contribute to a Corporate Savings Plan and retirement plans with favorable tax conditions.
• A supplementary retirement plan funded by Air France for executives in addition to mandatory pension schemes.