Analyst, Total Rewards

Analyst, Total Rewards

The Analyst Total Rewards is responsible for providing functional expertise and specialized administration of compensation & benefits. They will own and deliver continuous improvement, vendor management, operational reporting, and service management. They will interface with Business HR and CoEs to continuously improve services.

Core Responsibilities:

• Compensations administration – Execute compensation processes between grade local to F, ad-hoc payments & BYOD for the US/CAN.
• Analyze job evaluations, administer equity reviews, job reclassifications, compensation adjustments, off-cycle salary increases, and market pricing.
• Benefits administrations – Research, analyze, and resolve benefit issues or inquiries escalated by the Customer Service Rep./Functional Specialists and other stakeholders for the US/CAN.
• Administer benefits including eligibility audits, new hire and new enrollment audits, termination, and life event changes, benefits reimbursement, only for the US/Canada.
• Audit processing – Work together with the Business HR and audits AIP Bonus Plan, request changes if necessary.
• Local transfer management – Assist with the benefits transfer process for employees transferring in and out of state or country (only for Canada).
• Retirement management – Manage retirement, retirement plan administration, quality control audits oversight, and implementation on plan design changes for the US/Canada.
• Benefits administration – Work with vendors to plan, administer, and resolve benefit, and retirement for the US/Canada.
• Compensations administration – Work together with the Business HR and CoE to continuously improve compensation & benefits administration processes, procedures, and technologies.
• Benefits management– Manage Benefits, Achieve Recognition and Global Mobility Invoices payment and follow up of each payment (Benefits only for the US/CAN).

Qualified candidates will have:

Mandatory requirements:

• University Degree or equivalent experience in a related field.
• 2 to 4 years service center experience with direct customer interaction.
• Familiar with total rewards tools and processes preferred.
• Proven time management skills, and a strong sense of urgency.
• Ability to quickly comprehend requirements and carry out transactions in accordance with set standards.
• Ability to establish effective professional working relationships.
• Problem-solving skills and a customer service orientation.
• Able to run reports and interpret data to conduct analysis.
• Consistent exercise of judgment and escalation as necessary to resolve problems.
• Strong work ethic, integrity, and personal accountability.
• Strong communication and interpersonal skills and a collaborative team spirit.
• Proficient use of applicable technology and MS Office.
• Demonstrated ability to communicate verbally and in writing.
• Multi-lingual fluency: English (Required) plus one or more of the following: Spanish, Portuguese.
• Limited travel.
• May require non-standard work hours.

Required behaviors and skills:

• Experience in compensation & benefits administration.
• Demonstrates knowledge of employee compensation & benefits.
• Exhibits knowledge of HR operations.
• Possesses working knowledge of HR policies, practices, and procedures.
• Knowledge of general HR transactions.
• Prior experience with data management processes.
• Ability to handle multiple requests in a timely manner.
• Ability to manage complex requests within tight deadlines.
• Ability to resolve conflicts and mitigate difficult issues.
• Excellent analytical and problem-solving skills.
• Excellent organizational skills.
• Strong attention to detail.
• Strong customer service focus.
• Strong interpersonal and listening skills.
• Strong communication skills.
• Effectively manages ambiguity.
• Ability to maintain objectivity under pressure.
• Ability to handle confidential and sensitive information.

Relocation available: No