About this role
Analyst – Society Support: Journal Subscription Management
Job Purpose The Society Support team is responsible for providing a high level of customer service for societies and their members. There are currently over 300 different arrangements being supported by the team. They liaise closely with editorial colleagues on the set up of the arrangements and the maintenance with invoicing, renewals, address updates and the setup of the required online access.
Key Accountabilities Processing credit card payments from society members Managing the returns process Processing member claims Updating Salesforce with invoice links Managing member list tracking process in Salesforce Uploading member lists onto the fulfilment system Knowledge of all relevant business applications Ticket management/query handling via Fresh Desk with satisfaction Actions the proper procedures to resolve issues Maintaining the SLA of process Prepare daily productivity report of the work done Executing SAGE Lean principle Support work in the other vertical too (cross functioning) during lean time
Skills, Qualifications & Experience Excellent customer service and administration skills Effective written and verbal communication skills High level of attention to detail Excellent organisation and time management Ability to work under pressure and to deadlines Ability to work as part of a team Able to work using own initiative Computer literacy including Excel skills and a working knowledge of Microsoft packages Good numeracy skills Graduate/postgraduate with business experience, proven work experience and transferable skills relevant to the role
Diversity, Equity, and Inclusion At Sage we are committed to building a diverse and inclusive team that is representative of all sections of society and to sustaining a culture that celebrates difference, encourages authenticity, and creates a deep sense of belonging. We welcome applications from all members of society irrespective of age, disability, sex or gender identity, sexual orientation, color, race, nationality, ethnic or national origin, religion or belief as creating value through diversity is what makes us strong. As a business and as an organization with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.
Department Customer Service & Fulfilment
Locations Dehradun, India
Remote Status Hybrid
Employment Type Full-time
Employment Level Mid Level
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