Analyst, Recovery Operations

Everforth Apex Job Posting

Here are several bullets identifying the duties of this analyst role.

• Monitor, track, research and respond to emails and/or Salesforce cases using recovery and analytical skill sets to meet internal SLA for response time. Follow up and assign emails and cases as needed.
• Collaborate and assist other departments and individuals within PenFed regarding members and 3rd party inquiries acting as a SME and escalate to appropriate channels as needed.
• Maintain records of all daily activities and report to Mgr Collections Recovery as needed.
• Identify and provide feedback on bottlenecks, work stoppages, and opportunities for process improvement to the Recovery Operations Management team.
• Create reports for loan assignments to our third-party collection vendors, scrubbing data, providing balances, working settlement, reviewing disputes and assisting with other information as required.
• Collaborate and assist investor participant loan settlement request by corresponding with CM operations group and preparing monthly reporting
• Create monthly assignments of internal pipeline to recovery specialist of charged off consumer loans ensuring maintenance of accounts and subsequent coding.
• Perform administrative duties including working reports, posting payments, completing account maintenance, and reconciliation.
• On a standard cadence or for ad hoc request update coding and remove loss flags in the system.
• Generate reports for review as required, working with the management to validate and test data.
• As needed, assist with the duties required to support charge off operations accounts sales.
• Cross train and support functions of post charge off recovery team ensuring no single point of failure exists.
• In support of recovery operations use skip tracing methods, credit bureau information and application data contact third parties such as relatives of the delinquent member, employers, personnel officers, creditors on credit bureaus for determining location/whereabouts of the member.
• Assist with maintaining PenFed’s compliance with all applicable federal, state and local laws, regulations and ordinances by abiding by PenFed’s compliance program and all policies, procedures, rules and regulations including and not limited to FDCPA, UDAAP, TCPA, and FCRA
• As required, use various communication methods to work and cure outstanding debts on PenFed accounts including telephone, email, mail, chat and text message.
• Monitor quality and quantity of work to meet individual KPIs, and goals. Work with recovery the team to meet monthly, quarterly and yearly recovery collection goals.
• Assist with other projects as necessary, which can include training and shadowing of new employees.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

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Everforth Apex

Benefits

• Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our ben