About this role
Analyst, Quality Review
Overview
At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers. Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper. Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences. Join us as we go beyond and be part of a team that’s redefining what’s possible.
Job Description
Role Responsibilities
In this role, you will operate within the compliance organization with a primary focus on process oversight. This includes performing quality assurance reviews, working closely with operations team to improve the process, uptraining the team on existing and emerging ML/TF trends, reviewing related controls and making sure they are performing as expected. You will ensure quality standards are maintained and adhered to while executing the oversight of the program. You will provide actionable, clear and concise feedback with recommendations to key internal and external stakeholders to maintain and improve processes. You will conduct regular quality assurance reviews to assess the accuracy and effectiveness of assessments and risk mitigation efforts. You will perform in-depth analysis of customer activities, identifying risks and red flags during ECDD reviews and escalating concerns when necessary. You will lead and coordinate calibration sessions with relevant teams to ensure consistency in decision making processes. You will identify opportunities for business training and process improvements based on oversight duties, making recommendations for automation or efficiency improvements where applicable. You will stay up to date with emerging AML/CFT typologies, regulatory changes, and trends, passing this knowledge into practical trainings sessions for internal teams.
Role Requirements
Bachelor’s degree in finance, business, or a related field, or equivalent professional experience in financial services, compliance or risk management is preferred. Minimum of 2 years of experience in any of the following: Bank Secrecy Act, AML Compliance, or general and/or risk-based compliance. Strong analytical, investigative and problem-solving skills with high attention to detail, especially in evaluating complex customer profiles and transactions. Ability to identify and assess compliance risks and escalate issues to appropriate level when necessary. Demonstrate experience in process improvement or project management, particularly in compliance, risk or operational areas. Proven ability to work independently, making informed decisions aligned with company policies and regulatory requirements. Proficiency in MS Office Applications, with advanced excel skills for data analysis, reporting and process tracking. Strong communication skills, both verbal and written, with experience in delivering feedback. Knowledge of current and emerging technologies in AML/CFT such as transaction monitoring tools, data analytics, and AI-based systems is a plus.
Workplace option
Hybrid – Western Union values in-person collaboration, problem solving, and ideation whenever possible. The expectation is to work from the office a minimum of three days a week.
Benefits and other details
Benefits include access to short-term incentives, multiple health insurance options, accident and life insurance, and access to development platforms. Philippines specific benefits include paid time offs, HMO coverage with dependents from day 1 of employment, subject to insurer's review, employee wellness, and global recognition and rewards programs. We are committed to honoring our employee's identity and fostering a sense of belonging, providing an inclusive culture that celebrates diverse backgrounds and perspectives. We do not discriminate based on race, color, national origin, religion, political affiliation, sex, sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.