Analyst - Loyalty Management

Analyst - Loyalty Management at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Analyst - Loyalty Management

Job Identification: 7826

Location: Ikoyi, Lagos

Reports To: Manager - Loyalty Management

Division: Marketing

Mission

• Supports the delivery of loyalty programmes and initiatives that drive subscriber retention and value realization, while measuring performance and business outcomes to ensure alignment with strategic objectives.

Description

• Support the Loyalty Manager in identifying and activating relevant business adjacencies that strengthen customer retention and sustained spend within the loyalty base.
• Collaborate with cross-functional teams to identify, track, and migrate eligible customers into relevant loyalty propositions.
• Coordinate the operational execution of approved loyalty reward schemes by monitoring reward disbursement, tracking fulfilment, resolving routine exceptions, and escalating material issues.
• Extract, validate, transform, and analyze loyalty data to generate accurate reports and actionable programme insights.
• Prepare briefs, reports, presentations, and supporting documentation for planned loyalty management activities.
• Ensure timely and accurate completion of all loyalty management reporting requirements.
• Coordinate contract documentation, purchase orders, supplier payments, procurement logistics, and document management activities in accordance with established processes and controls.

Requirements

Education

• First Degree in any related discipline
• Fluent in English

Experience

• 3-7 years’ experience which includes
• Minimum of 3 years’ experience in an area of specialisation; with experience working with others
• Experience working in a medium organization
• Work experience in customer analytics, loyalty programme reporting, market research, or business insights will be an added advantage.

Application Closing Date

19th Octobet, 2026.