Analyst - Loyalty Management

MTN Nigeria

MTN Nigeria

Analyst - Loyalty Management.

Marketing NG

Ikoyi, Lagos, South West Region, Nigeria

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

Job Description

Reports To: Manager - Loyalty Management

Division: Marketing

Mission

• Supports the delivery of loyalty programmes and initiatives that drive subscriber retention and value realization, while measuring performance and business outcomes to ensure alignment with strategic objectives.

Description

• Support the Loyalty Manager in identifying and activating relevant business adjacencies that strengthen customer retention and sustained spend within the loyalty base.
• Collaborate with cross-functional teams to identify, track, and migrate eligible customers into relevant loyalty propositions.
• Coordinate the operational execution of approved loyalty reward schemes by monitoring reward disbursement, tracking fulfilment, resolving routine exceptions, and escalating material issues.
• Extract, validate, transform, and analyze loyalty data to generate accurate reports and actionable programme insights.
• Prepare briefs, reports, presentations, and supporting documentation for planned loyalty management activities.
• Ensure timely and accurate completion of all loyalty management reporting requirements.
• Coordinate contract documentation, purchase orders, supplier payments, procurement logistics, and document management activities in accordance with established processes and controls.

Education

• First degree in any related discipline
• Fluent in English

Experience

• 3-7 years’ experience which includes

• Minimum of 3 years’ experience in an area of specialisation; with experience working with others

• Experience working in a medium organization

• Work experience in customer analytics, loyalty programme reporting, market research, or business insights will be an added advantage.

• About Us

• We at MTN Nigeria Communications Plc (MTNN) are a purpose and value-led organization.

• At MTN Nigeria, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

• Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be - it is in our DNA.

• As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

• Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals.

• We are delighted that you consider us your career partner to make a mark in the world. We wish you a rewarding career.

• Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?

• Obsessions: How We Do It

• The behaviors that keep our culture strong and safe.

• 1. Light It Up!

Always Do This:

• Bring all your heart and all your smarts to us.

Never Do This:

• Never doubt your value here or let anyone else do it. And never do it to anyone yourself.

• 2. Raise Your Hand. Speak Your Mind.

Always Do This:

• Respectfully but firmly challenge any threat to what we stand for.

Never Do This:

• Never hesitate to tell the truth as you see it, to whoever you have to tell. And never cause others to fear telling you.

• 3. Collaborate. Don’t Isolate.

Always Do This:

• Share what you know and respect what others can teach you.

Never Do This:

• Never think that you are great unless you help make others great too.

• 4. Things Always Get Better Here.

Always Do This:

• Take your own steps forward to improve and strengthen us.

Never Do This:

• Never believe or cause others to believe that "not now" means "not ever."

• Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?

• Then, join MTN Nigeria!

• Welcome to our Y’ello Family, where our people are our most critical competitive assets.

• If you are passionate about working for a brand that believes in YOU, invests in YOU, and delivers the best value to those we serve, then THIS is the place.

Our Employee Value Proposition enables you to:

• Work with meaning

• Connect to develop

• Thrive in positivity

• Grow with purpose

• Live inspired.

• It’s a great place to work! Take that bold step and apply today!

• Eligible Females and People with Disabilities are encouraged to apply.

• MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.

• MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.

• For whistle blowing and reporting fraudulent recruitment activities, contact us via [email protected]

• By applying for this job, I am confirming that I have completed the job application privacy notice on MTN Nigeria job site.

• Job Information

• Job Identification

• 7826

• Job Category

• MTN Level 2

• Posting Date

• 10/09/2026, 08:45 AM

• Apply Before

• 10/19/2026, 05:55 PM

• Job Schedule

• Full time

• Locations

• MTN Nigeria - Lagos Office (Falomo Round about, Ikoyi)

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