About this role
Analyst - Loyalty Management
View Jobs in ICT / Telecommunication / View Jobs at MTN Nigeria
Posted: Oct 9, 2026
Deadline: Not specified
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MTN Nigeria is part of the MTN Group, Africa's leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning wi...
Analyst - Loyalty Management
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 3 - 7 years
- Location Lagos
- City Ikoyi
- Job Field
Reports To: Manager - Loyalty Management
Division: Marketing
Mission
- Supports the delivery of loyalty programmes and initiatives that drive subscriber retention and value realization, while measuring performance and business outcomes to ensure alignment with strategic objectives.
Description
- Support the Loyalty Manager in identifying and activating relevant business adjacencies that strengthen customer retention and sustained spend within the loyalty base.
- Collaborate with cross-functional teams to identify, track, and migrate eligible customers into relevant loyalty propositions.
- Coordinate the operational execution of approved loyalty reward schemes by monitoring reward disbursement, tracking fulfilment, resolving routine exceptions, and escalating material issues.
- Extract, validate, transform, and analyze loyalty data to generate accurate reports and actionable programme insights.
- Prepare briefs, reports, presentations, and supporting documentation for planned loyalty management activities.
- Ensure timely and accurate completion of all loyalty management reporting requirements.
- Coordinate contract documentation, purchase orders, supplier payments, procurement logistics, and document management activities in accordance with established processes and controls.
Requirements
Education
- First degree in any related discipline
- Fluent in English
Experience
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3-7 years’ experience which includes
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Minimum of 3 years’ experience in an area of specialisation; with experience working with others
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Experience working in a medium organization
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Work experience in customer analytics, loyalty programme reporting, market research, or business insights will be an added advantage.
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