About this role
Analyst, Infrastructure Observability
Job Description
Job Purpose Intercontinental Exchange, Inc. (ICE) presents a unique opportunity to work with cutting-edge technology and business challenges in the financial sector. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.
This role will be part of a team of information technology professionals responsible for monitoring a global network infrastructure including offices and internet data centers. This position requires technical proficiency, an eager attitude, professionalism, and solid communication skills.
Responsibilities
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Build, maintain, and support a global packet capture and monitoring infrastructure
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Investigate network and application anomalies using logs, alarms, APM solutions, TCP/IP traces, and captures
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Document changes and author documentation on monitoring standards and practices
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Design monitoring requirements in coordination with development and operations
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Architect and implement monitoring solutions across multiple datacenters
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Serve as a primary point of contact for monitoring across the enterprise
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Knowledge and Experience
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Understanding of core IT concepts including networking and access control
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Knowledge of Linux
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Ability to read packet captures
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TCP/IP networking and analysis skills
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Data analysis skills and competence in MS Word and Excel
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Strong written and verbal communication skills
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Ability to multitask and work independently on multiple projects
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Minimal travel: 2-3 weeks per year
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Desirable Knowledge and Experience
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Bachelor’s degree, preferably in CIS, engineering, or a related discipline
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Corvil, Niksun, Gigamon, or NetScout certification
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CISSP or CCNA certification
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Experience with Broadcom Spectrum
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Experience with BigPanda administration
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Financial industry expertise
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Change auditing and configuration management