About this role
About the Role The Analyst, HRIS Training drives adoption and readiness of HR technology platforms, including Workday and ServiceNow HR Service Delivery (HRSD), for the People Function. The role leverages data, AI-powered tools and adult learning principles to design, deliver, and continuously improve training so colleagues can use HR systems confidently and effectively. You will partner with Global Process Owners, HRIS Operations, HR Operations and HR Shared Services to translate system changes and business requirements into targeted learning solutions and readiness programs. What You'll Do
- Needs Analysis & Stakeholder Partnership: Conduct structured training needs analysis driven by process changes, system enhancements, new implementations, performance gaps and operational requirements. Partner with Global Process Owners, HRIS Operations, HR Operations and HR Shared Services to understand objectives, user journeys, pain points and change impacts. Identify risks to adoption or performance and recommend targeted learning interventions. Use AI and reporting tools to analyze usage, support tickets and learner feedback to refine needs analysis and prioritize initiatives.
- Design: Apply adult learning principles to define learning outcomes and performance objectives aligned with role, region and learner segment. Design and develop instructor-led, virtual and self-paced learning programs based on identified gaps, operational objectives and the overall learning strategy. What We're Looking For
- HR process knowledge
- Instructional design expertise
- AI-enabled content development
- System proficiency (e.g., Workday and ServiceNow HRSD)
- Strong facilitation skills
- Ability to operate in a global environment