Analyst, GSS Collections

The Role This role will be part of Global Shared Services based in Buenos Aires, Argentina.

The GSS Collections Analyst will: The GSS Collections Analyst will support the collections function by conducting timely outreach to franchisees, tracking payments, identifying and requesting the issuance of default notices, and ensuring accurate documentation of interactions and outcomes. They will assist with escalations and basic dispute investigations, adhering to policy, internal controls, and audit requirements. They will help resolve unapplied or disputed amounts through approved adjustments and support the setup of payment plans when appropriate. They will perform routine outreach via calls, emails, and system reminders to address overdue balances, documenting all interactions in the appropriate CRM or case management tool. They will monitor accounts for early signs of payment risk and escalate issues when necessary.

What you'll do

• Conduct routine collection outreach to standard franchisees, document follow-ups, track payment status, and escalate overdue items per guidelines. Support targeted outreach for high-priority franchisees by coordinating follow-ups and escalating unresolved accounts to senior analysts. Identify accounts showing risk indicators, assist with initiating restriction actions, and monitor/communicate escalation status. Request monetary default notices issuance to Compliance Team. Review basic customer disputes, gather and verify billing/contract data, and document findings in the case system. Engage customers to clarify dispute details, provide updates, and log all communications accurately and promptly. Execute approved dispute outcomes by calculating basic adjustments and posting corrections in the system within authority limits. Assist in evaluating mitigation options, help document payment plans where appropriate.