About this role
About the Role Analyst, Deskside Support based in Frankfurt, Germany, is part of BCLP's technology operations providing on-site IT support to employees and clients. The role focuses on delivering friendly, timely, and effective deskside assistance to keep business-critical devices and software running smoothly. What You'll Do
- Provide deskside IT support to end users in the Frankfurt office, including hardware, software, and peripheral troubleshooting.
- Install, configure, and maintain desktops, laptops, printers and standard software applications.
- Respond to user incidents and service requests, log issues, and work toward timely resolutions.
- Collaborate with IT teams to implement solutions, maintain asset inventories, and contribute to IT projects as needed. What We're Looking For
- Basic knowledge of desktop operating systems (Windows/macOS) and common productivity tools.
- Strong customer-service mindset and clear communication skills.
- Ability to work on-site in Frankfurt and adapt to a professional services environment.
- Eagerness to learn, follow security policies, and grow with the firm. Nice to Have
- Industry certifications (e.g., CompTIA A+) or prior deskside support experience in a law firm or professional services environment.
- Familiarity with encryption, endpoint management, and ITIL concepts. Compensation & Benefits
- Salary and benefits not disclosed in the posting.