About this role
Role Overview:
- To deepen and strengthen customer relationships through exemplary service and to uphold the best-in-class service standards
- Interact with internal & external top tier customers to answer customer queries and resolve customers’ service requests related to Corporate Banking products
- Partner with various stakeholders/ vendors to resolve all customer queries / requests and ensure SLA are duly met
- Work closely with Business Units, Product owners, GTS, Ops & Tech partners to identify the areas of improvement based on customer enquiries landscape
Key Responsibilities
- Own and resolve customers enquiries from point of receipt to closure within SLA
- Provide best in class value added services, prompt & accurate advices
- Manage, deepen & strengthen customers’ relationships through exemplary services and uphold the highest service standards
- Collaborate actively with respective stakeholders to address, resolve customers queries & provide the best solutions
- Identify process gaps, review root cause, track internal follow up to prevent recurrence & drive process improvement
- Work cohesively as a team and maintain good working environment
- Any other projects/ tasks as assigned
Requirements
- Min Diploma or Degree holder with at least 4 years experience in Corporate Banking Client Servicing
- Strong Knowledge of Corporate Banking Products/ Processes with good understanding of end-to-end flows
- Structured agile multitasking customer centric individual
- Strong team player with good communication and interpersonal skills
- Ability to operate in a fast paced environment, meet deadlines, and work with a wide range of time sensitive and pressing issues
- Good change management & growth mindset
- Strong organisation skills, strategic mindset with proven analytical skills
- Innovative and creative in problem solving while playing by the rules
- Excellent relationship building & management skills
- Highly committed & accountability
Location
DBS Asia Hub
Job:
Customer Service
Schedule:
Regular
Employee Status:
Full time