Analyst - Customer Acquisition and Compliance

MTN Nigeria Analyst - Customer Acquisition and Compliance

MTN Nigeria is part of the MTN Group, Africa's leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning wi...

Analyst - Customer Acquisition and Compliance

• Job Type Full Time
• Qualification BA/BSc/HND
• Experience 3 - 7 years
• Location Lagos
• Job Field Sales and Business Development

Reports To: Manager - Customer Acquisition and Compliance West

Division: Sales and Distribution

Mission

• To collate and analyze SIM Cards registration, SIMS availability/Supply and Distribution, Activations, Customer Retention and churn intelligence information on an on-going basis, (in relation to benchmarking and competition) and provide insight to Customer Acquisition Channel performance.

Description

• Evaluate performance measured against SIM registration channel objectives in the following areas:
• Trade Partner and Customer Acquisition AND compliance Partners
• Walk-in-Centers
• Mobile Lite
• Connect Stores and Connect Points
• Other Sim Registration Agents (Pentagon).
• Collect, analyze and interpret a wide variety of Channel data and develop weekly /monthly reports in preparation for business review meetings.
• End- to-end device life-cycle management, tracking, monitoring of device’ heartbeat, utilization and efficiency.
• Engage the regions to follow up on implementation of Customer Acquisition Channel Initiatives.
• Provide and maintain a strong and reliable database to facilitate tracking and improvement of channel services and providing information enabling channel business decisions to be made.
• Prepare monthly, quarterly and year to date (YTD) measurement reports.
• Provide functional support to Customer Acquisition Manager
• Support seamlessly, the end-to-end SIM Acquisition agent’s system up, training, onboardings and exit.
• Analyze relevant best practices and provide recommendations to Customer Acquisition Manager.
• Attend regulatory meetings at state level and share outcome with regional leadership.

Requirements

Education

• First degree in Computer Science, Statistics, Economics, Business Administration, Accounting or any related discipline
• Fluent in English

Experience

• 3-7 years work experience which includes

• Minimum of 3 years’ experience in an area of specialization; with experience working with others

• Experience working in a medium organization:

• Project planning and reporting, sales/marketing or related function

• Experience using Data Mining Tools

• Telecoms experience would be an added advantage

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