Analyst (Change Management)

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Who we are looking for:

We are looking for a Change Management and Adoption Analyst to join the Change Management team within NCS.

The Change Management team provides services such as Workplace Centric AI Change Management and Adoption, Digital Adoption Platform (DAP) Solutions, Culture Change and Augmentation, Change Management PMO Establishment and Workforce Competency Assessments to align organizational and workforce capabilities to business strategy. We thrive in helping communities around us to foster agile and people-centric environments that can adapt quickly to disruptive forces in the modern world.

If you believe in going above and beyond, hold yourself to doing the best work possible, and wish to bring people and technology together like never before, we would love to have a conversation with you!

What we seek to accomplish together:

Client change management adoption advisory and people-related projects:

• Develop change management and adoption approach: Analyse impacted stakeholders and support the develop the change management and adoption approach.
• Execute and monitor change related activities: Execute various change analysis, assessment, communications, engagement, enablement, adoption and reinforcement activities to successful completion.
• Manage stakeholder buy-in: Assist to manage stakeholder expectations impacted by the change initiative.

Capabilities development/ enhancement support:

• Support the building of new/ enhance existing capabilities: Whether it is digital adoption platforms that accelerate change adoption or people analytics that provide insights about a workforce, continuous improvement and innovation is the culture of the team. You will support the lead or senior consultant to build/ enhance competencies that will strengthen our change management and adoption services.

Presales support:

• Support pre-sales activities: Support the lead or senior consultant to shape and qualify change management related opportunities, develop the change strategy and scope, prepare costing and draft proposal.

Process improvement:

• Streamline or transform current work processes: There are often better ways of doing things. Support the lead or senior consultant to identify improvement initiatives such as streamline processes, introduce tools to shorten turn-around time or even propose radical alternatives to better achieve work objectives and outcomes.

Knowledge sharing:

• Share CM best practices: Share best practices in change management or any other domains that would expand the team’s capabilities to do our work more effectively.

Qualifications

What we ask of you (mandatory requirements):

• Possess an excellent command of the English language and be able to write coherently and concisely without spelling/ grammatical errors.
• Possess fluent communication, facilitation and solid presentation skills.
• Fluency in using generative AI tools for a wide range of scenarios.
• Create professional and visually attractive presentation decks/ collaterals that will enhance your presentation delivery and accelerate buy-in of your ideas. We will ask to see your creative portfolio during the interview.
• Produce and edit videos (manually or using AI tools. If using tools, these videos need to be convincing looking).

What we offer you:

• Dynamic environment where you will be working with different clients, industries and technologies

• Safe space to innovate and challenge the status quo

• Career development opportunities and training aligned to your personal needs and ambitions

• A team of passionate and highly competent colleagues who learn from and support one another

• Attractive onsite workplace facilities that support your work life balance goals, such as state-of-the-art gym, complimentary fitness training sessions, clinic and more

• Inclusive workplace that encourages diversity and mutual respect for each other’s beliefs and backgrounds

• Additional Information

• We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

• Together, we make the extraordinary happen.

• Learn more about us at ncs.co and visit our LinkedIn career site.

• Scam Alert

• We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.

• Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us.