About this role

Roodepoort, Gauteng, South Africa

Job Description

Key Mission Elements:

Elicit, clarify and document business requirements, user stories, and acceptance criteria.
Partner with stakeholders and technical teams to drive end-to-end solution delivery.
Define project success factors and metrics to track achievement of business objectives.
Lead design thinking workshops to foster innovative, fit-for-purpose solutions.
Validate and manage requirements throughout the delivery lifecycle, including UAT facilitation.

Requirements Management Performance Areas:

Elicit, analyse and document stakeholder and business requirements (epics, features, user stories)
Define the problem statement, opportunity or constraint. Conduct pre-session research to understand the motivating factors, business objectives and desired future state.
Facilitate design-thinking workshops to ideate and prototype solution designs
Decompose epics into prioritised, well-formed user stories with clear acceptance criteria
Collaborate on functional specifications, context diagrams, “As-Is”/“To-Be” process maps and system designs
Conduct Risk Analysis in understanding the risks associated with achieving the future state and mitigation strategies. Unpack project scope and define boundaries
Manage requirements changes: impact assessments, governance, and sign-off
Perform analysis across Process, Organisation, People, Information, and Technology dimensions
Define benefits-tracking requirements to monitor value delivery on initiatives
Enforce business analysis standards and documentation best practices
Ensure compliance with SAFe Agile methodology and EPMO governance frameworks
Leverage AI-powered tools (e.g., MS Copilot) to accelerate analysis and documentation

Key Outputs:

Approved BA artefacts and a prioritised backlog of user stories
Workshop artifacts (journey maps, prototypes, decision logs)
Change-request log with impact assessments and formal approvals
Report on a weekly basis to management and cross-functional teams relating to progress made within business analysis activities

Testing & Quality Assurance Performance Areas:

Author UAT test cases and facilitate UAT sessions
Track defects, verify fixes against requirements, and report severity to stakeholders

Key Outputs:

Process Mapping & Improvement Performance Areas:

Map and analyse business processes (“As-Is” and “To-Be”), with defined business rules.
Identify improvement and automation opportunities, and recommend optimisations

Key Outputs:

3-year diploma or degree
Diploma in Business Analysis
Relevant Agile qualification is required (SAFe, or scrum, Kanban agile foundation course)
Certification in Design Thinking Frameworks is preferred
Facilitation certification is essential

Minimum 5 years of proven experience in requirements elicitation, gathering, documentation, and management. This experience should include analyzing business needs and providing solutions. Familiarity with an agile environment is essential.
Proven experience in facilitating white-boarding sessions with cross-functional teams and working on large-scale technology projects
At least 2 years’ experience of conducting design thinking workshops and working in an Agile environment
Experience in Modelling techniques and methods is required
Working experience of design thinking requirements definition is essential
At least 2 years’ experience working in an Agile environment is essential
Telecommunications industry experience beneficial
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Job Info
Job Identification
7858
Job Category
MTN Level 2
Posting Date
10/16/2026, 06:05 AM
Apply Before
10/22/2026, 08:00 PM
Degree Level
Bachelor's Degree
Job Schedule
Part time
Locations
MTN SA Innovation Centre

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