Analista de Investigacion y Cumplimiento

Analista de Investigacion y Cumplimiento-Elk Grove-PT

Este texto proviene del anuncio de empleo: The Compliance Research Analyst is responsible for researching and analyzing subscriber accounts, identifying products misuse, and strategizing ways to recover loss revenue and ensure online product security compliance. This person proactively researches small and large groups, works with Field, Inside and National Accounts sales and support teams and identifies opportunities to increase sales, security compliance and customer retention. The role will collaborate with sales and support teams to promote customer compliance beginning at the point of sale and maintaining throughout the life of the customer. This person must be able to work well in a team environment to pursue performance excellence through shared goals, collaboration, open communication, and a strong sense of accountability. This position will report to the Compliance Manager.

Responsabilidades Identify revenue opportunity while analyzing usage reports to ensure online product security compliance

• Collaborate with Field, Inside and National Accounts sales and support teams to reduce compliance issues and maximize customer retention, sales revenue and net sales profit
• Qualify, implement, and maintain mandated groups with bi-annual review for new sales opportunity
• Administrate pricing compliance by validating new sales fall in line with current pricing strategies and promotions, as well as work to bring groups under a single, cohesive agreement to align pricing
• Review and approve prepared contracts from the sales and support teams for pricing compliance and policy compliance prior to being sent to the customer
• Assist in contract preparation with the sales and support teams
• Work with Technical Compliance Analyst to set account limits and stage resets to clear out remote activity
• Collaborate with Sales and Support teams to improve processes and tools
• Research small and large groups out of compliance to identify potential sales opportunity
• Handle and maintain incoming support tickets in ServiceDesk ticket queue and Microsoft Dynamics
• Collaborate with sales and support departments to deliver customer retention, sales revenue and net sales profit
• Maintain group research and account relationships in Microsoft Dynamics
• Use solution selling tactics to provide options to compliance customers and prospects in the form of education, license sales, additional nodes and/or upgrades to enterprise products
• Work with Order Processing team to resolve order on hold reasons

Calificaciones

• Bachelor's degree (BA, BS) or equivalent work experience.
• Minimum three to five years sales or comparable sales type experience preferred
• Minimum three years’ customer support or comparable customer support type experience required
• Highly collaborative individual with a strong sense of team-spirit
• Experience in product security compliance is highly desired.

AutoZone México es el distribuidor líder de autopartes y accesorios automotrices en América. En México, contamos con más de 800 tiendas; dos centros de distribución; un Centro de Apoyo a Tiendas (CAT) ubicado en Monterrey, México; y un Centro de Apoyo a Tiendas para Negocios y Tecnología (BTSSC) ubicado en Chihuahua. Contamos con más de 16,000 AutoZoners en todo el país.

Nuestra cultura centrada en el cliente y nuestro compromiso de ir más allá definen nuestra identidad, tanto para nuestros clientes como para los AutoZoners. Trabajar en AutoZone significa formar parte de un equipo que valora la dedicación, el trabajo en equipo y el crecimiento. Ya sea que estés ayudando a los clientes o desarrollando tu carrera profesional, te brindamos las herramientas y apoyo para alcanzar el éxito e impulsar tu futuro.

AutoZone y su subsidiario, ALLDATA son empleadores que ofrecen igualdad de oportunidades. Todos los solicitantes serán considerados para el empleo considerando sus habilidades y competencias sin importar su raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, estado de veterano o discapacidad, o cualquier otra categoría legalmente protegida.

Información de puesto

• Identificación de puesto 157221
• Fecha de anuncio 25/09/2026, 18:49
• Programa de puesto Tiempo completo
• Ubicaciones

Ave Hemingway 11517-A, Chihuahua, CHIH, 31109, MX