About this role
About the Role Lead operational transformation across Amazon's Last Mile logistics network in Brazil, where you'll drive measurable improvements through hands-on project execution and team leadership. You'll combine strategic oversight with field-level problem-solving, deploying your team directly to delivery stations to implement solutions that move key performance metrics and shape how we partner with logistics providers at scale. What You'll Do
- Lead, coach, and develop a multidisciplinary team across Network Health, Project Execution, and Operational Excellence functions, fostering a culture of ownership and execution discipline.
- Own the consolidated network health view across all partner logistics programs, monitoring key performance metrics and identifying improvement opportunities through data analysis.
- Direct hands-on project execution for operational improvement initiatives, ensuring your team is deployed to stations and routes to implement solutions, validate results, and sustain changes alongside site teams.
- Establish and maintain unified operational standards across all station types, ensuring consistent adherence to standard procedures at every operational node.
- Build scalable mechanisms for network performance tracking, root cause analysis, and corrective action management, with structured reporting and real-time visibility into operational health and project status.
- Your day-to-day: review the network health dashboard and track performance trends; coordinate with field teams to perform root cause analysis within 48 hours; work with on-site project executors to monitor training progress and early results; coach escalation frameworks and align with Learning on training materials; prepare a strategic summary for leadership outlining health, progress, and next deployment priorities. What We're Looking For
- Basic Qualifications:
- Bachelor's degree or equivalent in business, operations, logistics, supply chain or engineering
- Experience running an effective operational excellence program
- Experience leading organizational change initiatives across multiple locations
- Experience building scalable programs and repeatable scalable processes, leveraging various tools and methods to create scale and efficiency
- Experience in communication and presentation skills, both written and verbal in Portuguese & English
- Preferred Qualifications:
- Experience with Six Sigma tools and Lean techniques, or experience in similar environments
- Experience in program management, logistics, operations, supply chain, transportation, or a related field
- Experience developing operational processes and technologies
- Bachelor's degree, or MBA in supply chain management, operations, engineering, analytics or related field
- Familiarity with key Last Mile metrics: DEA, Last Mile BPS, Concessions, TPH, DPPH, OTD, FPY, Scorecard, SIR
- Experience building and scaling new teams or functions from scratch
- Experience supporting third-party logistics partners with operational execution and standardization