AMS Service Manager

What you will do

As AMS Service Manager, you will be responsible for all activities related to:

• Coordinate AMS services in the Smart Metering / Smart Grid sector for domestic and international clients;
• Supervise first-level activities, the Meter Operation Centre, second-level technical/functional support, and liaise with third-level AMS for corrective and enhancement support;
• Manage ticketing processes, SLAs/KPIs, escalations, reporting and client communications;
• Coordinate operational activities, troubleshooting, workarounds, configurations, parameterisation, tuning, problem management and support for releases/UAT;
• Manage relations with third-level, product, development and software factory teams for corrective and enhancement activities, change requests and application interventions,;
• Analyse technical and financial proposals received from suppliers and convert them into structured proposals for clients;
• Participate in SALs, service reviews, War Room sessions, technical calls and alignment meetings with internal and external stakeholders.

Note: The scope and the perimeter of the unit requires the availability to travel to Turkmenistan.

Who you are

Bachelor’s/Master’s Degree preferably in Electrical, Electronic or Automation Engineering with:

• 5 years of experience in the role or similar;
• Experience in managing complex AMS services, preferably within the utilities, energy, smart metering, smart grid or mission-critical systems sectors;
• Knowledge of L1/L2/L3 application support processes;
• Experience in managing SLAs, ticketing, escalation, operational reporting and stakeholder management;
• Ability to coordinate distributed teams, suppliers, partners and national/international clients;
• Excellent written and spoken English.

What we offer

• 2-year fixed-term contract based in Milan, with the possibility of transitioning to a permanent position thereafter;
• Annual salary range: €55,000 - €80,000 (In accordance with the Pay Transparency Directive No. 2023/970);
• Smart working, corporate welfare including supplemental health care, wellness programs, family and parental caring, benefits, conventions and more.

We are looking for candidates of both sexes - L.903/77 e D. Lgs n. 98/2006, art 27

This job posting is open to all applicants, in compliance with Legislative Decree No. 198/2006, Article 27, and Legislative Decree No. 96/2026, implementing European Directive 2023/970, and in line with Gridspertise’s commitment to equity and inclusion, with a particular focus on promoting gender equality.