AMS Account Manager Baltics

Job title: AMS Account Manager Baltics

About the Role Brink's Baltics provides ATM Managed Services for all SEB ATMs in Latvia, Lithuania and Estonia. We are seeking an AMS Account Manager Baltics to join our team in Latvia, Lithuania, or Estonia. You will manage the AMS account (SEB Bank), strengthen customer relationships, and ensure profitable, sustainable operational execution aligned with Brink's strategy. You will act as the central point of contact for SEB account initiatives and collaborate with internal stakeholders, the customer, vendors, and subcontractors to ensure contractual compliance, service excellence, and financial performance.

What You'll Do

• Drive strategic portfolio development by acting as a trusted advisor to the customer, aligning services with evolving client requirements and Brink's strategic objectives.
• Prepare business plans, forecasts, and growth initiatives aligned with regional and group strategy.
• Act as primary liaison with SEB Bank for operational matters, ensuring contractual obligations, SLAs, and service levels are consistently met.
• Drive efficiency of the network in line with the AMS contract, including ATM relocation planning & execution in cooperation with local teams.
• Act as a project manager for initiatives within the scope of AMS account.
• Manage and coordinate subcontractors and vendors providing services within the AMS scope. Define procurement requirements and, in cooperation with a procurement team, ensure selection of vendors and subcontractors.
• Invoice management and controls for the account.
• Be responsible for budget development and monitor performance against the plan.
• Prepare and conduct reporting in line with AMS account requirements to the customer, central banks, internal stakeholders.
• Identify opportunities to improve processes, efficiency, service delivery and vendors.
• Work with internal teams to conduct market research and analysis to support business cases and new and innovative propositions.
• Manage branding and marketing activities related to AMS, ensuring optimal use of available resources.
• Stakeholder management: Collaborate closely with Global AMS team, Sales, Operations, Finance, Marketing, and other internal teams to ensure a cohesive and aligned approach.

What We're Looking For

• Proven experience in the ATM, cash management, banking, or financial services industry.
• Strong background in account management and commercial negotiations.
• Strong project management experience handling complex projects.
• Demonstrated ability to manage financial performance, budgeting, and forecasting.
• Excellent communication, negotiation, and stakeholder management skills.
• Strategic and analytical mindset with strong attention to detail.
• Proven ability to contribute to and drive organizational growth.
• Bachelor's degree in Economics, Finance or a related field.
• Fluency in English.
• Willingness to travel domestically within the Baltics and internationally; strong organizational skills; ability to work across time zones and independently with a hands-on, proactive approach.

Compensation & Benefits

• Salary starting from 4000 EUR gross (depending on knowledge and experience).
• Exposure to senior regional and global stakeholders.
• Ongoing development and career progression opportunities within a global organisation.