American Girl NYC - Personal Shopping Assistant (seasonal)

Job title: American Girl NYC - Personal Shopping Assistant (seasonal)

American Girl NYC is seeking a dynamic Seasonal Personal Shopping Assistant to support the Personal Shoppers and deliver personalized service to customers in the New York City store. This temporary role involves administrative support, event coordination, and hands-on assistance on the sales floor to help create a memorable client experience.

What You'll Do

• Provide premium customer service by asking/answering questions, recording/resolving customer concerns, responding to special requests, assessing needs, and offering suggestions.
• Assist with selling and booking of in-store special events and Bistro parties.
• Check in guests for events or parties and ensure gifts and goodie bags are ready.
• Assist with personal shopping appointments including preparation prior to the appointment (goodie bags, hold items, special requests) and assist on the sales floor as needed.
• Initiate and respond to client communications, schedule appointments, and follow up with clients as needed.
• Utilize Microsoft applications, including Outlook, to complete administrative duties.
• Keep up-to-date on product knowledge and services.
• Balance work tasks while supporting the Personal Shoppers individually.
• Follow all company standards, guidelines, policies and procedures consistently.

What We're Looking For

• 1 to 2 years of retail sales and service experience preferred.
• Previous experience in office administration is a bonus.
• Must have computer skills, including familiarity with Microsoft Office applications (Word, Excel and Outlook).
• Demonstrated ability to work with a broad and diverse workforce and customer base, including children.
• Excellent organizational and time management skills.
• Strong verbal and written communication skills.
• Team player; flexible to meet changing business demands.
• Must be available to work evening, weekend, and holiday shifts.

Compensation & Benefits

• Salary: $18-19 per hour. The pay range is indicative of projected hiring range; base pay will be determined based on location, skills, and experience.
• Mattel offers competitive total pay programs, comprehensive benefits, and resources to empower a culture where every employee can reach their full potential.
• What It’s Like to Work Here: American Girl is a subsidiary of Mattel. We collaborate, innovate, and execute as a team, with a focus on respect, inclusion, and delivering results.