American Girl NYC - Asset Protection Associate (FT/benefitted)

Job title: American Girl NYC - Asset Protection Associate (FT/benefitted)

About the Role The American Girl NYC store is seeking a full-time Asset Protection Associate to maintain a safe shopping environment, protect company assets, and support store operations in New York City. A valid NYS security license is required. The full-time Asset Protection Associate position is part of the American Girl New York City retail store team.

What You'll Do

• Maintain safe environment for American Girl customers/guests and store employees by monitoring safety concerns and guiding customer traffic when needed.
• Provide external and internal customer service in a positive, friendly and professional manner and the skill set to diffuse escalated situations.
• Prevent the loss of company assets through surveillance, conducting employee package checks and trash checks and is knowledgeable of civil and criminal laws pertaining to retail security.
• Serve as a safety mentor for store employees; lead by example.
• Be available to work evening, weekend, and holiday shifts.

What We're Looking For

• One to two years of loss prevention, law enforcement, criminal justice, military or security experience, preferred.
• State-specific license is required (NYS security license).
• Working knowledge of Microsoft Word, Excel and Outlook Software programs, preferred.
• Demonstrated ability working with a broad and diverse work force and customer base, including working with children, preferred.

Nice to Have

• Working knowledge of Microsoft Word, Excel and Outlook (preferred).
• Experience working with a broad and diverse customer base, including children (preferred).

Compensation & Benefits

• Hourly rate: $19.00 - $20.00. Base pay will be determined based on candidate’s education, skills and experience.
• Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential. We are an Affirmative Action/Equal Opportunity Employer welcoming all job seekers.