American Girl Cafe Lead (PTU/Permanent)

Job title: American Girl Cafe Lead (PTU/Permanent)

About the Role Join the American Girl Café team at the flagship New York store as the Café Lead. You will assist the Restaurant Manager with daily operations, lead the department, and deliver a high level of guest service in a fast-paced environment that blends retail and dining experiences for American Girl guests.

What You'll Do

• Support the Restaurant Leadership Team in overseeing staffing, hiring, coaching/training, purchasing/vendor relations, inventories, maintaining food/beverage service standards, and ensuring safety and sanitation standards.
• Assist the team in achieving department revenue and expense goals.
• Ensure customer satisfaction with their dining experience and oversee resolution of any customer service issues.
• Ensure food quality and consistency, accommodate special requests and dietary needs, and perform tasks in absence of the Restaurant Leadership Team.
• Work with Restaurant and Store Management teams to deliver exceptional events and programs.
• Maintain ongoing communications with both staff and management.
• Maintain and troubleshoot operational issues, including restaurant/kitchen equipment, Zomato Reservation system, POS, and InfoGenesis software systems.
• Lead by example in all areas of the business.

What We're Looking For

• Restaurant experience in a high-volume, fast-paced environment, with both front and back of house operations exposure, preferred.
• Experience working with children, preferred.
• Current State Sanitation Certification, ServSafe, and Safe Alcohol Consumption Certification, preferred.
• Strong working knowledge of Eatec system, Microsoft Office (Word, Excel, and Outlook), InfoGenesis/Universal Desktop, Zomato reservation systems, JTech paging system, POS systems, inventory systems, and basic office equipment (copiers and fax), preferred.
• Ability to perform diverse physical tasks, including constant walking and standing, and some heavy lifting (up to 50 lbs.).
• Ability to work a flexible schedule including nights, weekends, and holidays.

Compensation & Benefits

• Pay range: USD 21 - 23 per hour. The pay range is indicative of projected hiring range; base pay will be determined based on location, skills, and experience.
• Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential.