Ambulatory Service Representative (ASR) II

Ambulatory Service Representative (ASR) II

The Ambulatory Service Representative (ASR) II is responsible for providing assistance to patients in a friendly and courteous manner. The ASR II is responsible for check-in and check-out functions, including registration and cashiering. The ASR II must maintain a neat and professional appearance and an organized work area.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School diploma or GED
• 1+ years of direct face to face customer service experience
• 1+ years of cash handling or collections experience

And:

• 6 months experience in a customer facing role within a medical office, healthcare setting or other service-related industry

OR

• 1+ years KSC ASR I with 6 months ASR II cross-training experience and the successful completion of Epic Front Desk Training

OR

• 1+ years KSC CBO, Managed Care or Contact Center experience
• Experience with computers and Windows-based software including Word and Excel
• Knowledge of customer service principles and practices
• Fluent in English, verbal and written
• Demonstrated excellent verbal and written communication skills
• Proven basic Math ability
• Demonstrated ability to maintain strict confidentiality of all personal/health sensitive information
• Demonstrated ability to effectively handle challenging situations and to balance multiple priorities

Preferred Qualifications:

• 2+ years of working in a physician, hospital, or medical office environment to include patient registration, appointment scheduling or medical billing
• 2+ years of insurance and /or managed care experience to include insurance verification and the ability to identify, understand and communicate plan details to patients with HMO, PPO, EPO, Medicare Advantage and other plans
• 2+ years of direct face to face customer service experience
• 1+ years of cash handling or collections experience in a medical office setting
• EMR/Epic experience
• Proven basic calculator skills
• Bilingual - English/Spanish

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Benefits

• Our mission of helping people live healthier lives extends to our team members. Learn more about our range of benefits designed to help you live well.

• Life

• Resources and support to focus on what matters most to you, in every facet of your life.

• Emotional

• Education, tools and resources to help you reduce and manage stress, build resilience and more.

• Physical

• Health plans and other coverage to support wellness for you and your loved ones.

• Financial

• Benefits for today and to help you plan for the future, including your retirement.

• Learn more

• We’re honored to be recognized for our exceptional work culture

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