Alternance - Retail Performance Project Manager - H/F

Alternance - Retail Performance Project Manager - H/F

Poste House of Dreams, House of Talents

Missions

CONTEXT : The Retail Performance Project Manager will be responsible for driving and managing initiatives aimed at enhancing retail performance across France & Monaco boutiques. This role involves leading cross-functional projects, analyzing business performance, optimizing operational processes, and ensuring successful implementation of projects & digital tools that boost productivity, customer satisfaction, and sales growth.

MISSIONS :

Performance Analysis:

• Monitor and evaluate retail KPIs, including sales, conversion rates, traffic, customer experience (NPS voice of clients, CX), OFS, adoption rate of the retail digital tools on a weekly basis. Provide expertise on ad hoc basis to the GM of the country
• Identify performance gaps and opportunities for improvement (Weekly & Monthly Performance reports, Match-to-traffic, Best practices sharing among the network), provide ad-hoc analysis for Boutique Up! Project
• Proactive mindset to support the boutiques with digital tools working closely with the digital leaders community to help them monitor efficiently their KPIS and build dedicated and tailor-made action plans by boutique

Retail Project Management:

• Lead the omnichannel strategy of deployment for France & Monaco : implement the Retail Performance Roadmap, ensure follow-up with the boutiques, provide feedbacks & recommendations based on users experience
• Coordinate the Retail Development Projects with all the stakeholders on Store projects (Opening/Relocation/Renovation) : display capacity vs. product assortment (commercial brief), opening checklist to be developed with operations (functional brief)
• Manage the communication and training associated with new retail initiatives : key contributor of the newsletter & Dior hub
• Lead the onboarding program on digital tools for new joiners
• Lead traffic-counting project to success & weekly follow-up of key KPIs : footflow & conversion rate per boutique clusters. Share the best practices of Best-in-class

Profil

• Strategic Thinking
• Results-Oriented
• Data-Driven Decision Making
• Autonomous & entrepreneurial spirit
• Strong Organizational and Time Management Skills

This apprenticeship is starting from September.

Encouraging inclusion and diversity in all its forms, Christian Dior Couture has been committed since 2013 to a policy that promotes the employment of people with disabilities, and the recognition of all individual differences.