Airfreight Import Agent

Job title: Airfreight Import Agent

Key Responsibilities

• As a primary point of contact for customer service, ensuring customer satisfaction by high-quality & timely service in cooperation with customers, colleagues, and overseas counterparts

• Execution of daily operations, ensuring to meet KPIs, and handling customer reports

• Arrangement of truck, packing, customs clearance, air space booking, transport document issuance, communication, billing, etc. for air exports, imports, and cross trades.

• Simple negotiation, vendor management, GP maximization, SOP creation & adherence, troubleshooting, other ad-hoc assignments

• We are looking for

• Obsessive customer-centricity

• Ability to work with good self-organization, accuracy, and priority even under pressure

• Strong interpersonal & communication skills with external & internal stakeholders

• At least 1 year experience in airfreight operations

• Native-level Japanese, and business-level English communication skills (written & oral)

• Experience with Microsoft Outlook, Teams and Excel

• General numeric skills

• Work overtime whenever there is a business need

• Proactive/independent initiative & job ownership/commitment

• "Can-do" attitude & willingness to learn and try new things

• Mindset to always challenge status quo for improvements

• Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.