About this role
Air Logistics Operational Care Specialist
Location
Bensenville, Illinois, United States
Job Type Permanent
On-site
Professional
Job Id 15063
JOB DESCRIPTION It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimizing processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
How you create impact You will coordinate air export shipment activities accurately and on time while meeting customer transit requirements. As part of the Operational Care Center, you will support shipment execution from documentation and bookings through system updates, shipment monitoring, and issue resolution.
In this role, you will:
- Review shipment details and confirm cargo check-in
- Prepare, review, and process air export documentation
- Identify missing or conflicting shipment information and follow up with Customer Care teams or other partners
- Request bookings and coordinate with gateway teams
- Link shipments to flights and update systems accurately
- Support export customs-related processes through AEXUS
- Prepare house documentation and support pickup coordination
- Assist with pickup billing and flight requests
- Review commercial invoices, SLIs, and dangerous goods information for accuracy
- Monitor shipments, follow up on deviations, and escalate issues as needed
- Collaborate with gateways, warehouses, customs teams, carriers, vendors, and internal partners
- Support process improvement, system utilization, cost optimization, and compliance with regulatory, industry, and Kuehne+Nagel standards
What we would like you to bring We are looking for a collaborative, detail-oriented professional with air export experience and a strong understanding of freight forwarding or logistics operations. The ideal candidate is comfortable working in a team environment, asking questions when needed, and managing shipment details accurately in a fast-paced operational setting.
We would like you to bring:
- 2 to 3 years of air export experience
- Freight forwarding or logistics experience
- Familiarity with AEXUS
- Experience with air export documentation, bookings, flight requests, pickups, and system updates
- Experience with licensing, CGs, dangerous goods documentation, commercial invoices, and SLIs is helpful
- Strong attention to detail and organizational skills
- Clear communication and problem-solving skills
- Ability to work collaboratively with internal and external partners
- Flexibility for possible weekend coverage as needed
This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.
What's in it for you At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $28 and $34 per hour. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Artificial Intelligence (AI) tools may be used to assist in specific process (e.g., screening applications, interview scheduling). These tools analyze information to support decision-making, but final decisions are made by human reviewers.
Who we are Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
EEO Statement Kuehne+Nagel is committed to Equal Employment Opportunity and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation.
Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity, or other protected characteristics.
Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for sincerely held religious beliefs, depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.
Contact Kuehne+Nagel Recruitment Team
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