About this role
Job title: Air Freight Import Specialist
About the Role Air Freight Import Specialist responsible for moving customer air import shipments. You will serve as the primary coordinator between customers, customs brokers, and shipping carriers to ensure on-time releases and accurate documentation.
What You'll Do
- Execute orders by confirming arrival times, coordinating with customs brokerage, inputting data, and dispatching deliveries
- Build customer relationships by responding to customer communications via email, fax and mail
- Work with air and ground transportation partners to handle shipments
- Receive and track purchase orders (P.O.s) from Importers/Overseas offices for pending air shipments
- Retrieve shipment details, handle all documentation for cargo release and data entry for each shipment
- Answer all customer inquiries in accordance with the Customer Service Policy standards
- Further increase customer satisfaction and business share through proactive and regular contact
- Communicate with and ensure release of the freight from air carriers
- Notify customer/customs broker of arrival and charges due; provide accurate job costing forecast and perform billing to customer and/or other offices
- Setup and coordinate deliveries to the customer
- Handle and manage all customer contact at file level regarding exceptions
- Additional projects as directed
What We're Looking For
- Exceptional customer service skills
- Detail oriented and strong follow-up skills
- Proficient with Microsoft Office (Word, Excel, Outlook)
- Air freight industry experience preferred
- Logis Air / Cargo Wise systems knowledge is a plus
Nice to Have
- Logis Air / Cargo Wise systems knowledge is a plus
Compensation & Benefits
- Pay Range: USD 23.36 - 31.14 per hour
- Benefits: 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution; Stock Purchase Plan; Medical; Vision; Dental; Paid Time Off (7 major holidays, 8 floating holidays, and accrued vacation/sick days)