About this role
Job title: Air Export Supervisor
About the Role The Air Export Supervisor is responsible for the timely and accurate processing of shipments and to provide pro-active customer service to internal and external customers, while ensuring compliance with company policies and government regulations.
What You'll Do
- Accurate and timely processing of all shipments
- Pro-active communication to internal and external customers
- Adherence of Company guidelines as related to billing
- Effective communication with managers and gateway operations to ensure best routing of cargo
- Timely communication with customers upon receipt of inquiry
- Accurate and timely processing of shipments, AWB’s, invoices, and government documents
- Update and maintain TSA regulations for Branch
- Obtain and maintain customer records including Consent to Screen forms, shippers instruction and other forms and documents to be kept in the file
- Ensure screening of cargo as per government and Company policy
- Identify and recommend process improvement opportunities
- Maintain Carrier Contract Rates in cooperation with Air Product Management team
- Accurately maintain Customer rates
- Other duties as assigned
What We're Looking For
- Excellent organizational skills; strong attention to detail
- Excellent written and verbal skills; strong computer skills including Microsoft Office
- Detail oriented; able to multitask and meet deadlines
- Self-motivated; able to work in a team and independently
- Ability to identify and solve problems; customer service oriented and flexible attitude; team player
- High school diploma or GED
- 2-5 years of progressive experience in Air Export functions
- Ability to read and understand carrier tariffs; knowledge of rating and routing of cargo; understanding of IATA Regulations
- Strong knowledge of world geography; good basic math skills
Nice to Have
- Not explicitly listed in the posting
Compensation & Benefits
- Not disclosed